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Full Policy

Privacy Policy

Grandin Road respects your privacy and is a member of the Direct Marketing Association (DMA) and follows the DMA privacy guidelines. The DMA's Mail Preference Service reduces the availability of your name and address to many other direct marketing companies. To learn more, click on

Consumer Privacy at Grandin Road, an HSNi Company

Grandin Road HSN, Inc. ("HSNi") family of businesses. HSNi is a retailing powerhouse that spans the full retail spectrum including television (HSN), ecommerce ( and catalogue websites), catalogues (Cornerstone Brands), and brick & mortar retail (Frontgate, Grandin Road, Ballard Designs). For a complete list of all of HSNi's businesses, please visit

At HSNi, we respect the privacy of our customers and the importance of the information they entrust to us. We summarize below the basic information policies and practices in place on all HSNi websites. To read the entire Privacy Policy of Grandin Road, please click here.

Information We May Collect (read more)

We may collect information that can identify you ("personal information"), such as your name, address, and email address, (i) when you (or other users) provide it to us when using our website or in some other manner, or (ii) from other HSNi businesses, from our business partners, and from other third parties. We may combine the personal information that we receive from different sources. We also may collect other types of information in the following ways when you visit our website:

  • Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track users' movements around our site and understand trends.
  • We may assign your computer one or more cookies which may collect information to facilitate access to our website and to personalize your online experience.
  • We may use standard Internet tools, such cookies, which collect information that tracks your use of our website and enables us to customize our services and advertisements.
  • We do not knowingly collect personal information from children under the age of 13. Should we ever do so, we will comply with the Children's Online Privacy Protection Act.

Information Others May Collect (read more)

We may allow third-party advertising companies or ad networks to display advertisements on our websites.

  • We do not provide any personal information to these companies.
  • These companies may use tracking tools, such as cookies, to collect information about computers used to view or interact with their advertisements.
  • Some of these companies may be members of the Network Advertising Initiative, which offers consumers the ability to opt out of ad targeting by all member companies.

If you post information about yourself or others, or communicate with others using our website, please note that we cannot control who reads your postings or what they do with the information you provide. We encourage you to use caution in posting personal information.

How We May Use Information We Collect (read more)

We may use information to:

  • Fulfill your requests for products and services;
  • Offer products and services that may be of interest to you;
  • Customize the advertising and content that you see on our website;
  • Facilitate use of our website;
  • Manage your account and your preferences;
  • Analyze use of and improve our website, products and services;
  • Identify and protect against fraudulent transactions and other misuses of our website;
  • Enforce our Terms of Use.

With Whom We May Share Information We Collect (read more)

We will not share your personal information with others except as indicated below, or except when we inform you in advance and give you the opportunity to opt out. We may share personal information with:

  • Service providers, such as credit-card payment processors, performing services on our behalf;
  • Other HSNi businesses;
  • Other businesses with which we partner or which we carefully select to offer you products, services, and promotions through our website or offline; and
  • Other third parties in limited circumstances, such as complying with legal requirements, preventing fraud, and protecting the safety of our users.
  • We may share aggregated, non-personal information in any of the above situations and also with advertisers and others.

Your Choices (read more)

You may choose:

  • Not to provide personal information, although that may result in your inability to obtain certain services or use certain features of our website;
  • To stop receiving promotional emails or newsletters from us by sending an email to the contact address below or by clicking here to unsubscribe
  • To delete or decline cookies by changing your browser settings, although if you do so, some of the features or services of our website may not function properly;
  • To review and update your personal information by contacting us at the email address below or, if you have an online account on our website, by logging into that account.
  • Opt-out. If you do not wish to receive mailings from other companies or to have personal information shared with other companies, including other HSNi businesses, please contact us by phone, email or mail.

Our Company Contact Points:

Toll Free: 1-888-263-9850
Mail: Grandin Road
Attn: Customer Service
5566 West Chester Road
West Chester, OH 45069

Security (read more)

We take appropriate physical, electronic, and other security measures to help safeguard personal information from unauthorized access, alteration, or disclosure.

Changes to our Privacy Policy

We may occasionally update our Privacy Policy to reflect changes in our practices and services. If we make material changes in the way we collect, use, or share your personal information, we will notify you by sending you an email to the email address you most recently provided to us and/or by prominently posting notice of the changes on our website.

How to Contact Us

If you have any questions about this summary, our Privacy Policy, or our information practices, please contact us by email or postal mail below:

Privacy Contact

Andy Franzoni
Grandin Road
5566 West Chester Road
West Chester, OH 45069

© 2008 HSN, Inc. All rights reserved.

Online Security

Grandin Road offers a secure online commerce environment. All credit transactions occur in a secure area of our site, protecting you from loss or misuse of information. The transfer of sensitive information between you and Grandin Road is protected by the highest standard of encryption technology available on the Internet.

Public/private key cryptography enables the creation of a secure "conversation" between your browser and our secure server. While this conversation could potentially be "overheard," it cannot be decrypted.

How You Can Tell You're Browsing a Secure Website

In order to be sure that information transferred between your browser and the Grandin Road server is secure, it is important to be aware of the security information available to you through your browser.

Once you enter the Checkout process (when you're ready to purchase the items you have placed in your shopping cart), your connection to our server becomes secure. These security features are enacted automatically; you do not have to take any action to invoke them. To confirm that you are operating in secure mode, look at the bottom of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure.

Example of a "closed lock" symbol in an Internet Explorer Browser:

Example of a "closed lock" symbol in a Netscape Communicator Browser:

You can also ensure security by checking the URL line of your browser. When you enter the secure area of our site, the first characters of the site address will change from "http" to "https".

Example of a secure URL in an Internet Explorer Browser:

Example of a secure URL in a Netscape Communicator Browser:

Data Encryption & Risk of Decryption

Grandin Road makes use of a 128-bit encryption key issued by RSA Data Security, Inc. When a secure connection is initiated, our server's public key is automatically transferred to your browser. Your browser then uses this key to encrypt information transferred back to Grandin Road. This information can only be decrypted using the private key installed on Grandin Road's secure server.

You may have read in the news that the RC4 encryption algorithm had been broken. In fact, a single message which had been encrypted using the less powerful 40-bit key was successfully decrypted. However, decrypting this single message utilized 120 computer workstations and two parallel supercomputers spread across three major research centers for more than 8 days. Decrypting additional messages would take the same amount of time and resources. The 128-bit encryption key has not been broken.

Top 10 Online Smart Shopping Tips

Visit the Direct Marketing Association's Top 10 Online Smart Shopping Tips for safety tips and precautions to take when shopping online. The DMA Consumer Assistance Web site also offers consumer protection information for shopping online, by phone, or by mail.

Contacting the Webmaster

We've worked hard to bring you a secure online commerce environment, and we value your questions, comments, and concerns. If you have any feedback about our Web site security, please contact us via email or via regular mail:


5566 West Chester Road
West Chester, OH 45069