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Pet Products
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Black Metropolitan Double Pet Bed 4 5 1 1
2nd times a charm The first shipment arrived on time, but one of the four steps (the bottom rung) was damaged; the wooden step had split near the screw and was detached. After the simple assembly, and within the first day of use from my two Jack Russels, the 2nd and 3rd steps broke off as well. I emailed customer support for Lazy Bonezz, and they promptly replied. As it was just before Christmas, I waited until the New Year to check the status of my complaint. They promptly shipped an entire new Met Pet Bunk, but with a slightly improved now 3 step ladder. After steady usage for the past week, I can attest that the improved 3 step ladder design is sturdy. The actual pet bunks/pillows/covers are, and always were, very sturdy, modern-looking, and well-designed. My only complaint was the poor design of the 4 step ladder, which they appear to have fixed. Thanks for the conscientious and prompt customer support! January 18, 2013
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