Customer Service

Our goal is for each of our customers to have an easy, enjoyable online shopping experience. If you need assistance with any aspect of our website or our company, we invite you to explore the information provided in the left-hand links.

You're likely to find the answers you need, but if you have additional questions, suggestions, or comments about the site, a product, or your order, please submit our email form.

You may also contact us using the methods below:

Phone Orders

24 hours a day, 7 days a week

Inside the US & Canada:

1.888.263.9850

Outside the US & Canada:

(Country Code)+1+513.603.1434

Mail / Fax Orders

Frontgate

Customer Satisfaction Center
5566 West Chester Road
West Chester, OH 45069

Inside the US & Canada:

1.800.436.2105

Outside the US & Canada:

(Country Code)+1+513.603.1492

Customer Service

7AM-2AM EDT

Inside the US & Canada:

1.888.263.9850

Outside the US & Canada:

(Country Code)+1+513.603.1434

Merchandising

New product submissions

1.513.603.1000

Marketing

Business Partnership Inquiries

1.513.603.1000

Public Relations

Media Requests

1.513.645.4444 or PublicRelations@frontgate.com

Trade Sales

Incentive programs and volume discounts

1.800.692.8073

Product Specialists

Product information and assembly, replacement part orders

Mon.- Fri. 8AM-8PM EDT;
Sat. 9:30AM-6PM

1.888.263.9850

Employment Opportunities

1.513.603.1000

Technical Issues