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(11 Questions : 11 Answers)

Product Q&A

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My 3 chairs just arrived and I was disappointed to find that the stain is missing in several spots on two chairs. I did not open the third box. I wondered if it was an attempt to have the chair look antiqued or a rubbed finish. I spoke to a rep who indicated that this should not be the case. I would like to exchange them but not if my new chairs will also have stain missing. Other customers mentioned a strong odor when first opened. In my case there was no odor at all so I am questioning whether my chairs missed a step in the process?
I look forward to hearing back from you.
Length of Ownership: < 1 year
1 year, 3 months ago
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Connecticut, USA
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Answer: 
Thank you for your interest in Frontgate. The Napa Stools should have a solid black finish, rather than a distressed finish. Please contact our Product Specialist department at 800-537-8484 for assistance.
1 year, 3 months ago
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West Chester, OH, USA
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1 answer

Do these stools swivel?

1 year, 3 months ago
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Answer: 
Thank you for your interest in Frontgate. The Napa Stools do feature a lifetime-guaranteed, 180° memory-return swivel.
1 year, 3 months ago
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West Chester, OH, USA
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no more questions
Length of Ownership: < 1 year
1 year, 2 months ago
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New Jersey, USA
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Answer: 
Thank you for your interest in Frontgate. There will be a gap between the seat and base to allow for the swivel mechanism.
1 year, 2 months ago
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West Chester, OH, USA
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Are these heavy to move around?

11 months ago
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Iowa, USA
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Answer: 
Thank you for your interest in Frontgate. The Napa Bar Height Stool weighs 46 lbs., and the Napa Counter Height Stool weighs 44 lbs.
11 months ago
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West Chester, OH, USA
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11 months ago
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Answer: 
Thank you for your interest in Frontgate. In reference to your question, the frame is corner blocked for strength.
11 months ago
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One dimension says 23 3/4 and one says 25 3/4
2 months, 3 weeks ago
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Answer: 
The Napa Bar Height Counter Stool has a seat that is 25 3/4" high. We are working to correct the number on the photo.
2 months, 3 weeks ago
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