- Customer Service
- About Us
- Contacting Frontgate
- Design Services
- Store Locations
- Trade Sales
- Email & Catalog Requests
- Gift Services
- Privacy & Security
- Shipping & Processing
- Ship to Store Program
- Returns & Exchanges
- Order Tracking
- Price Guarantee
- How to Order
- INTERNATIONAL CUSTOMER SERVICE
Shipping & Processing
Shipping & Processing
This information is for domestic orders only, for international shipping and processing please refer to the International FAQs.
Frontgate orders for in-stock merchandise are generally delivered within 3-7 business days. Shipping charge estimates are available on our Shopping Cart page after you select your desired items for purchase. You can also consult our Shipping and Processing charges for more details.
Standard Delivery orders are shipped via standard ground service, and generally will arrive in 3-7 business days. For even faster delivery, we offer Next Business Day and Two Business Day Express Service (can only be applied to orders placed before 3PM EST Mon-Thu and before 10AM on Friday). For Standard and Express Delivery rates, consult our Shipping and Processing charges.
Please note: Truck and In-home items do not include the Standard Delivery charges. The minimum charges for these items are $149 for Truck and $198 for In-Home. To receive an accurate quote, add the item(s) to your card and enter your ZIP code.
Oversize Handling Fees
Some of our larger products require additional shipping charges that are based on the size and weight of the item. These fees are applied in addition to standard Shipping and Processing charges for each oversized item. Oversize Handling Fees will be reflected during the checkout process and applied to your final order total.
Through-The-Door Truck Delivery
Delivery is typically 2-3 weeks from the date an item is shipped, but may vary depending on the location of your residence. Deliveries are scheduled between 8AM and 5PM within a four hour window. Items are unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Unpacking, placement, packaging removal and assembly are not included. The minimum fee for Through-the-Door Truck Delivery is $149. Shipments to Alaska and Hawaii are available by special request. Shipping rates must be coordinated through our transportation department, and the item may require longer transit time.
Select large and heavy items are delivered by our In-Home Delivery service, as indicated in the item description. Our friendly delivery professionals will bring the item into your home, place it where you want it, inspect it and remove packaging materials as needed. In-Home deliveries are typically made two weeks from the date of shipment between 8AM and 5PM Mon-Fri. There is a four hour window for delivery. The minimum fee for In-Home Delivery is $198 per shipment. To minimize cost, a custom delivery quote, based on the total shipping weight and destination of your order, will be provided during checkout. In-Home Delivery does not include assembly.
Standard Shipping & Processing Charges
Shipping charges are calculated before any promotional discount is added based on the current price of each item (including the reduced prices of clearance items or select items with a limited-time reduced price). Once you enter your promotional discount for clearance and specially priced items, you will often incur shipping charges calculated based on the listed clearance or limited-time reduced price of each item.
- Standard Delivery (3-7 Business Days)
- Orders under $25 - $5
- $25 to $44.99 - $8
- $45 to $64.99 - $12
- $65 - $94.99 - $14
- $95 to $144.99 - $17
- $145 to $194.99 - $21
- $195 to $239.99 - $24
- $240 - $2,999.99 - 10% of total
- $3,000 or over – 5% of total
- Frontgate Express Delivery (for orders under 10 lbs.)
- Two business day delivery - $9.95 additional
- Next business day delivery - $19.95 additional
For expedited items over 10 lbs., additional charges may accrue and will be reflected at checkout. Our terms are Free-on-Board (FOB) shipping, and your credit card will not be charged until shipment.
Shipments to Hawaii, Alaska and Puerto Rico require Frontgate Express Delivery.
Please note: If your purchase requires Oversized Delivery, or if you select one of our Express Delivery options, those charges are applied in addition to the Standard Shipping and Processing charges.