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10' Cantilever Square Side Mount Umbrella is rated 4.3 out of 5 by 38.
Rated 5 out of 5 by from Makes Our Patio Great Again Fast delivery Easy to assemble (though heavy at times). The instructions are clear (follow them exactly!). The product works great - tilts back, rotates 360 degrees. Be SURE to put it in the right spot the first time.
Date published: 2018-09-08
Rated 2 out of 5 by from Locking handle not working I purchased this umbrella 4 summers ago, It worked well and looked good. However, the locking mechanism stopped working. I talked with a rep at Frontgate and asked for an exploded view of the handle so perhaps I can repair it. He did not have access to a diagram and he wanted a photo of the handle, I sent photo, still awaiting a response. I opened the handle and the very short pin that locks the handle into position fell out from its seat. Without a clear diagram on how this assembly is put together the handle is basically broken. Poor customer service and poor manufacturing quality control.
Date published: 2018-06-23
Rated 2 out of 5 by from Very poor wind performance. Do not buy! I bought this last August and it has worked fine, but even in mild wind it will tip... even with the base completely full of sand. Recently it blew over and was damaged and I cannot get parts from Frontgate... and they will not allow me to contact the Manufacturer directly because they "have an NDA" that doesn't allow that. So after buying brand new and only 9 months later.... and it's a throw - away? For Frontgate I would expect better... at least access to parts!! The canopy is not adequately vented. I would not recommend this product.
Date published: 2018-05-08
Rated 5 out of 5 by from 10' Square Umbrella I cannot tell you how much we have enjoyed this umbrella. It is easy to lift up from a closed position and also very easy to turn around to get maximum shade. No umbrella I have ever owned has held up as well as this one.
Date published: 2017-09-05
Rated 5 out of 5 by from 10' square side mount unbrella I owned a 10' square side mount unbrella from Frontgate! In June of this year...a severe storm went through my town. We were not home at the time and no severe weather was predicted so we left the umbrella in the up position. Well....the storm damaged the umbrella making it non functional. One of the metal extenstions to hold the shape of the umbrella sheered off. I immediately contacted my home owners insurance and placed an order for a new umbrella! I can not imagine my deck without this umbrella! I love it!!!
Date published: 2017-08-09
Rated 2 out of 5 by from Great but... We loved this umbrella when it arrived and it served us well for a month - but after just a few weeks the rope attached to the crank mechanism inside the umbrella broke - it appeared to have weakened from moisture. Customer service was awesome and promised us a new one - but the wait is six weeks and so we will go most of the summer without. I am assuming my umbrella simply had a flaw and I am looking forward to the replacement, but we are very disappointed that we will be without the umbrella during the peak period for which we bought it. Recommended but...
Date published: 2017-07-08
Rated 5 out of 5 by from Great alternative to a pergola I live by the ocean. I purchased this umbrella to accommodate a need for shade without the time and expense of constructing a pergola. The umbrella is perfect. It rotates with ease. Has many angles and options. Folds flat when I want a more open experience. And when filled with the sand as instructed - it withstands the wind off the water. Love it!
Date published: 2017-07-04
Rated 1 out of 5 by from QUALITY CONTROL HORRIBLE I purchased the 10' square mount umbrella over 1 month ago and have yet to be able to use it! When I unloaded the boxes, i found out there was no mounting bracket/foot plate. At the time i only new a piece was missing because there are no instructions with the umbrella and it is impossible to fit a square peg (umbrella post) into a round hole (umbrella base). When I called, they figured out the issue and said it would be a rush delivery. After 1 week i called back and they let me know it was on back order. However, they can send me a new base but not until i return the old base. I informed them this is their problem, not mine. However, they insisted on having me return the base first. I returned the base on monday and the new base arrived by Friday! Yeah!!! until I realize there is still no mounting bracket/foot plate. On saturday the mounting bracket foot plate shows up but there are still no instructions, just a lot of pieces.... by tuesday, they email me how the pieces should go together. Unfortunately, my only opportunity to put the umbrella together is on Saturday of 4th of july weekend. So I put it together and when i go to put the umbrella up, I find out there is no crank to open the umbrella!!!! I am not making this up! So I call once again and find out it is on back order until July 17!!! So I speak to a manager who says they will ship the crank overnight and it should arrive Wednesday, July 5th (Remember, today is Saturday, July 1). That, is not overnight! So, to add the sob story, my son has special needs and one of his symptoms is he cannot regulate his temperature. We purchased this umbrella, which was way above what we could afford, in order to have him outside on the warmer days. It is now one month later and this umbrella is still not ready to use. He is still not outside.
Date published: 2017-07-01
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I bought this umbrella several months ago and can’t find the pamphlet.  How many pounds of sand does the base need?

Asked by: Jane922
Thank you for your interest in the 10' Square Side Mount Umbrella. The base on this can hold up to 200 pounds of sand.
Answered by: RWFrontgateService
Date published: 2018-07-20

I own this umbrella and the rope that is inside the mechanism broke so it will not open. IS there a way to repair it? If not, what are my other options? Thanks in advance!

Asked by: erincdalton
We are very sorry to hear about your 10' Cantilever Square Side Mount Umbrella. Unfortunately, the rope inside this umbrella cannot be repaired. For additional replacement options, please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-06-29

Is there a download available for assembly/ disassembly?

Asked by: DCro
Thank you for your interest in the 10' Cantilever Square Side Mount Umbrella. We do have a link to the instructions for this item. Please select the "View" link at the bottom of the item Overview to open the simple set-up instructions in PDF format.
Answered by: JLFrontgateService
Date published: 2018-06-21

What is the best way to clean the base piece? It has a white film on it that I am having trouble removing

Asked by: jopat
Thank you for your interest in the 10' Cantilever Square Side Mount Umbrella. To clean the base we recommend using water and a mild soap; however, for stubborn dirt or build up, you may wish to add a small amount of bleach into your soap and water mixture.
Answered by: JLFrontgateService
Date published: 2018-05-24

can I buy just the post and umbrella? Not the stand Thank you, Chris

Asked by: Chris7
Thank you for your interest in the 10' Cantilever Square Side Mount Umbrella. The base comes with this umbrella and these items cannot be purchased separately. We apologize for the inconvenience.
Answered by: RWFrontgateService
Date published: 2018-05-04

we assembled our umbrella and love it.  But it seems to sway a little with the wind blowing.  Is that normal or did we not tighten something properly.  

Asked by: smeredith
Thank you for your interest in the 10' Cantilever Square Side Mount Umbrella. Please call in to our Product Specialist Department at 800-537-8484 and they will be more than happy to help you with this.
Answered by: RWFrontgateService
Date published: 2018-05-03

The string in my umbrella broken is there a way I can order a new string or just that piece to replace. The umbrella is 2 years old

Asked by: CaitlinLK
We are very sorry to hear about your 10' Cantilever Square Side Mount Umbrella. For parts information please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-08-11

What is the thickness of the umbrella material? Are there choices? We want the most durable one.

Asked by: kayakman
Thank you for your interest in the 10' Cantilever Square Side Mount Umbrella. All color choices for this umbrella is made with 100% solution-dyed polyester to resist the damaging effects of sun, mildew, and dirt. It is the thickness of a standard canvas type fabric.
Answered by: JLFrontgateService
Date published: 2018-05-08
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Product:64445-10\' Cantilever Square Side Mount Umbrella

10' Cantilever Square Side Mount Umbrella

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