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11-1/2' European Side Mount Umbrella with Valance

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11-1/2' European Side Mount Umbrella with Valance is rated 3.7 out of 5 by 10.
Rated 2 out of 5 by from Buyer beware Less than 3 years ago I purchased a Side Mount Umbrella and when I opened it up for the season last week, the canopy was ripped and needs to be replaced. I may need to buy an entire new umbrella which is quite costly to replace. Beware that warranty is only for 1 year.
Date published: 2017-04-18
Rated 2 out of 5 by from Disappointed with umbrella Everything the first three years was fine and then I noticed the umbrella was faded - and not by a little. This must have been the case even in the second year when I didn't look at it as my husband took it down. I expected more quality in my purchase of this umbrella. And I'm in the northern part of Wisconsin. Can't imagine what would happen in Florida.
Date published: 2017-04-12
Rated 4 out of 5 by from Excellent umbrella The umbrella is very good. We like the look and the quality appears very good as well. However, when the box was delivered, it had a big hole in that must have happened during the shipping process. The damage to the box extended to some of the items inside. Frontgate gave me the option to return the item and get another or receive a discount to keep the damaged goods. The damages were not too bad and should not affect the overall use or look of the umbrella so I kept the goods "as is". So far I am very happy with it. The umbrella is quite large and because it can pivot, it can shade 2 big areas we have on our patio. It does sway a bit in the wind but so far it has not been a problem. I would probably not use it in high winds. Filling the base was quite a chore. The base has 24 separate compartments and instead of just pouring sand and water into the whole thing, I filled freezer bags with river pebbles and water. It took me longer to complete the process but if I ever have to move the base, I can remove the baggies much easier than trying to dump out 300 lbs. of material.
Date published: 2016-11-17
Rated 2 out of 5 by from Base beware I recently purchased two side mounted umbrellas. One, up on a large deck for 5 days toppled over under a mild wind and was dangling by it's base over the edge. Nightmare. I had filled the base with sand and water but these items were not apparently enough. Furthermore, many family members own comparable ones and they NEVER came with a plastic base. I was expecting something a LOT more substantial given the magnitude of the umbrella. And I return them how??!
Date published: 2016-10-06
Rated 5 out of 5 by from Nice Umbrella Very nice, sturdy umbrella. Easy to put together and works well. Customer service was great, the base came cracked, so we had to send back. The service was polite, and exchange was quick.
Date published: 2016-08-11
Rated 5 out of 5 by from True Frontgate quality Our pool deck is uncovered. This umbrella is just what we wanted. It covers a large area and keeps us out of the blistering Florida sun. Perfect!
Date published: 2016-08-08
Rated 2 out of 5 by from European side mount umbrella. 11 1/2 feet Umbrella is well made and defenitly a quality product. Unfortunately, frontgate does not list product colors accurately. Product looked light taupe on the website but was actually ivory when it arrived. As a result, I had to return 2 umbrellas I purchased and am hesitant to order other colors because they are probably not depicted accurately. Frontgate please address issue. I understand there might be some slight varit ions in color from different devices but this was clearly mistepresented. Would love to purchase the 2 umbrellas but need to have the correct colors. Thank you.
Date published: 2016-08-07
Rated 5 out of 5 by from Great Product I ordered this umbrella because of its size and the descriptions of the German engineering behind the product. I have a 600' deck on the east side of my home that receives hot sun here in East Texas all day long. This umbrella is THE BOMB! It shades about half that space just as I had hoped it would! It was easy to set up and put together and looks wonderful. It is sturdyily built and beautiful to behold! Now I will be able to get out of the direct sun and put a table and chairs beneath it for family gatherings. It is PRICEY, but well worth it!
Date published: 2016-04-02
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What wind speed can the umbrella take? Are they meant to function in hi wind areas?

Asked by: bcioce7167
Thank you for your interest in the 11-1/2' European Side Mount Umbrella with Valance. This umbrella is designed to withstand windy conditions; however, we do recommend closing the umbrella if the wind rises about a moderate breeze or if it is raining.
Answered by: JLFrontgateService
Date published: 2016-09-07

Is a replacement canopy available for ordering? Base is great, but umbrella has faded and need to replace.

Asked by: Bapster
Thank you for your interest in the 11-1/2' European Side Mount Umbrella with Valance. For parts please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2017-03-11

Is the canopy water proof or resistent such that one can sit under it in the rain?

Asked by: 900er
Thank you for your interest in the 11-1/2' European Side Mount Umbrella with Valance. The solution-dyed polypropylene awning-grade fabric is water resistant.
Answered by: JLFrontgateService
Date published: 2016-08-02

Can you send me instructions how to open the base and fill it with water.

Asked by: Leva
Thank you for your interest in the 11-1/2' European Side Mount Umbrella with Valance. Full instructions for this item are available from the "instructions" link in the item overview on the website. However, the base should be filled with pea gravel or a sand/water mixture; it should not be filled with just water.
Answered by: JLFrontgateService
Date published: 2016-08-01

Warranty info

What is the warranty on the canopy and is there also a warranty on the arm and base?
Asked by: PCCB
Thank you for your interest in the 11-1/2' European Side Mount Umbrella with Valance. All of our items come with a one year warranty. For more details, please see the Warranty section on the item page.
Answered by: JLFrontgateService
Date published: 2016-07-27

Does the umbrella only tilt at the angle of the pole or can it be tiled any direction from thr center?

Asked by: StephC
Thank you for your interest in the 11-1/2' European Side Mount Umbrella with Valance. The umbrella tilts at the angle of the pole when the inclination is adjusted. However, the entire pole rotates 360° with the turn of a knob to change the angle of the umbrella.
Answered by: JLFrontgateService
Date published: 2017-05-18
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Product:153484-11-1/2\' European Side Mount Umbrella with Valance
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