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Hello, I need the measurement from out side edge of umbrella to center of post at base. Thank you 

Asked by: Aldo1959
Thank you for your interest in our 11' Cantilever Round Side Mount Umbrella. The measurement from the pole to the outside edge of the canopy would be approximately 133.31".
Answered by: SB Frontgate Service
Date published: 2020-09-18

Love your umbrella.  But after 4 years of summer use (stored indoors during winter months) the crank will not pull the umbrella completely.  It feels like some teeth are not quite catching.  Any suggestions to either replace or repair? 

Asked by: Chicago333
Thank you for your interest in our 11' Cantilever Round Side Mount Umbrella. For replacement parts, please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: SB Frontgate Service
Date published: 2020-11-28

Can I order a replacement hand crank for the 11' Cantilever Round Side Mount Umbrella?

Asked by: BruceL
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. Please call our Product Specialist at 800-537-8484 for replacement parts.
Answered by: SH Frontgate Service
Date published: 2020-08-28

Is one able to get a replacement canopy if need be for the future?

Asked by: kt1119
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. Replacement canopies can be purchase for this umbrella with item #67402 Round Side Mount Replacement Canopy.
Answered by: SH Frontgate Service
Date published: 2020-08-28

Is the umbrella uva/uvb resistant?

Asked by: Shellsbells29
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. This canopy has UV inhibitors to help resist fading of the canopy.
Answered by: SH Frontgate Service
Date published: 2020-08-27

Does this item come with a base?

Asked by: SallySally
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. This umbrella includes the required base.
Answered by: JCFrontgateService
Date published: 2020-08-22

Do you sell replacement hand cranks for this product (11' Cantilever Round Side Mount Umbrella)? If so, please attach necessary info on how to obtain them through you...if not, please attach the necessary dimensions of hand crank required for this product

Asked by: ChuckMisja
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. For better assistance with replacement parts, please contact our Customer Service Department at 1-888-263-9850. We apologize for any inconvenience.
Answered by: JCFrontgateService
Date published: 2020-09-06

I’ve had this umbrella for less than a month and it’s already sagging in the middle. I always have it down when it rains, so is there a way to tighten it so the fabric isn’t drooping? 

Asked by: BuyerAtl123
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. Please contact our Product Specialists at 1-800-537-8484.
Answered by: CHFrontgate Service
Date published: 2020-09-06

I own 2 of your side mounted umbrellas. They are getting difficult to open and close. Are there instructions or video on how to lubricate or adjust the mechanism ?

Asked by: Dave the pilot
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. Please contact our Product Specialist Department at 800-537-8484 and they can assist you further.
Answered by: SB Frontgate Service
Date published: 2020-09-07

Is Boulder gray?

Asked by: JRKW
Thank you for your interest in our 11' Cantilever Round Side Mount Umbrella. Boulder is gray.
Answered by: SB Frontgate Service
Date published: 2020-08-07

what is the material of the umbrella canopy

Asked by: laurenrb
Thank you for your interest in our 11' Cantilever Round Side Mount Umbrella. The marine-grade canopy is made of 100% solution-dyed polyester.
Answered by: SB Frontgate Service
Date published: 2020-08-07

We just received this umbrella. Before we ordered we were told by 2 different people that the canopy could be tilted forward and down. Is this true, and if so how do we tilt the umbrella forward?

Asked by: Cdvor
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. Please contact our Product Specialist Department at 800-537-8484 and they can assist you further.
Answered by: SB Frontgate Service
Date published: 2020-09-06

How do I add sand to the base that has been assembled. Thx 

Asked by: Chad2875
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. The top shell of the base needs to be removed to put the sand into this.
Answered by: CHFrontgate Service
Date published: 2020-08-03

Hi there! Where can I get a replacement canopy for this umbrella please?

Asked by: Chloe1019
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. The Round Side Mount Replacement Canopy is item 67402 and is listed directly on this page.
Answered by: MB Frontgate Service
Date published: 2020-08-01

How much sand does the base require?

Asked by: frontlineworker
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. This requires 200lbs of sand.
Answered by: CHFrontgate Service
Date published: 2020-07-31

We have one of these great umbrellas and have enjoyed it and babied it for years. Unfortunately, two of the ribs broke and we have been unable to find replacement parts online. Do you have any recommendations as to how we can repair/replace this part?

Asked by: Cicada2
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. Please contact our Product Specialists at 1-800-537-8484.
Answered by: CHFrontgate Service
Date published: 2020-07-31

Looking for a replacement part for my umbrella, one of the support arms broke, can you help?

Asked by: KevRX7
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. Please contact our Product Specialists at 1-800-537-8484.
Answered by: CHFrontgate Service
Date published: 2020-07-31

Can you purchase a replacement cover for 11ft cantilever sun umbrella please. 

Asked by: Pearson
Thank you for your interest in our 11' Cantilever Round Side Mount Umbrella. Please contact our Product Specialist Department at 800-537-8484 for further assistance with replacement parts/items.
Answered by: MSFrontgate Service
Date published: 2020-07-30

We get quite a bit of wind on our back patio; will this hold up to that?

Asked by: ConnieW
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. When not in use and prior to any strong winds or other inclement weather, this umbrella should be fully retracted, secured, and covered.
Answered by: MSFrontgate Service
Date published: 2020-07-30

Can I get a replacement fabric? It has wore out over the years and is starting to get pin holes

Asked by: Dave W
We are very sorry to hear about your 11' Cantilever Round Side Mount Umbrella. We do offer replacement canopies for this umbrella. Please see the Round Side Mount Replacement Canopy #67402.
Answered by: JCFrontgateService
Date published: 2020-07-29

I bought this umbrella last year. I need to add more sand to the base. How can I disassemble, add sand and reassemble?

Asked by: Ukhosh
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. To better assist you a copy of the assembly instructions have been sent to the email address used when this question was submitted.
Answered by: SB Frontgate Service
Date published: 2020-07-29

Is there a manual online for the assembly and disassembly of the umbrella? How about a parts list?

Asked by: Dljohns
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. In the overview description to the right of the photo, there is a hyperlink for the "assembly needed". This will show all the assembly required as well as a parts list.
Answered by: CHFrontgate Service
Date published: 2020-07-17

We had very bad winds and it tipped over and some of the sand came out and the top of the base is not 100% connected to the bottom . Can you email me the instructions on how to reassemble the base Thank you.

Asked by: JohnJoseph
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. We have emailed the instructions to the email on the request.
Answered by: CHFrontgate Service
Date published: 2020-07-18

How many pounds of stone are needed to secure the base of a 10 ft umbrella? Wish I had known I needed them before purchasing the umbrella so I could have been ready.

Asked by: Sonny1 nana
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. This requires 200 lbs of sand.
Answered by: CHFrontgate Service
Date published: 2020-07-29

what are the dimensions of the base?

Asked by: skpb
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. The base of this umbrella measures 34"W x 34"L x 9-1/2"H.
Answered by: CHFrontgate Service
Date published: 2020-07-29

How heavy is the base

Asked by: Arlene Gopen
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. The base weighs 41lbs and requires sand for additional weight.
Answered by: CHFrontgate Service
Date published: 2020-07-07

Is it okay to cover the umbrella and leave it out yearround. I live in Ct. where it snows.

Asked by: queenie12
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. When not in use and prior to any strong winds or other inclement weather, this umbrella should be fully retracted, secured, and covered.
Answered by: MSFrontgate Service
Date published: 2020-06-26

I have this umbrella. In storage an animal made big holes in the canopy fabric. The mechanical part works fine. Can I replace just the fabric part. How do I order the replacement and how much would it cost?

Asked by: Anonymous
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. We do offer replacement canopies. Please see the Round Side Mount Replacement Canopy, item #67402, for further details.
Answered by: MSFrontgate Service
Date published: 2020-06-26

I received the umbrella and base today. I need the base set-up instructions. Please assist.

Asked by: RachelleR
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. We apologize that the incorrect instructions are coming up under the link in the Overview. We are working to update this. In the mean time I will send the instructions to the email address you used when submitting this question.
Answered by: JLFrontgateService
Date published: 2020-06-24

Is the base included in this price?

Asked by: laureen123
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. The base is included with this umbrella.
Answered by: RL Frontgate Service
Date published: 2020-07-19
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Product:68286-11\' Cantilever Round Side Mount Umbrella