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11' Cantilever Round Side Mount Umbrella is rated 4.3 out of 5 by 271.
Rated 5 out of 5 by from Amazing quality This is my third umbrella, the other two are still in use the oldest being 15 years. They are all original and I haven’t had to repair or replace anything even the fabric. Amazing value and quality.
Date published: 2020-11-12
Rated 5 out of 5 by from Nice product Great umbrella and quality except the base evaporates water very fast
Date published: 2020-10-17
Rated 4 out of 5 by from Sturdy umbrella This umbrella is very well made and sturdy. It’s easy to operate but I have to stand on the base to reach the crank handle to open and close the umbrella or adjust the tilt. I’m 5’3”. Also, I wish the bad had wheels so we could move the umbrella easily around the patio. Otherwise, it’s a solid product.
Date published: 2020-10-01
Rated 5 out of 5 by from A beautiful addition to our patio Such a beautiful addition to our patio. The stand is a very pretty bronze, that is nicely designed.
Date published: 2020-09-30
Rated 5 out of 5 by from The perfect umbrella! Our whole experience from buying, shipping, assembling, and enjoying our new umbrella has been exceptional. This umbrella is very sturdy and well made. It is very easy to open and close.the umbrella comes with a cover that is easy to slip on and off to protect it from the weather. This is the perfect umbrella for our outdoor pool patio!
Date published: 2020-09-30
Rated 5 out of 5 by from Great umbrella, crank is a bit high This is a really beautiful umbrella and seems sturdy. Eye catching. My one complaint is that you have to be taller than I am to easily open & close the umbrella. I am 5’4” and need to be on a step stool to reach the crank comfortably.
Date published: 2020-09-27
Rated 5 out of 5 by from Perfectly stable! Easy to assemble and operates perfectly! Perfectly stable in the wind, too.
Date published: 2020-09-26
Rated 5 out of 5 by from I’ve had three, for over 10 years. Finally, after ten years, the winding mechanism on one of my umbrellas failed, broken string. Luckily, I’m a handy guy, and was able to disassemble and rebuild it, good as new. I will need new covers next year, and new canopies in a few more years, but will happily spend the money. I would have been happier if the company could have provided a mechanical diagram, would have saved me some time on the rebuild, but that’s a minor quibble.
Date published: 2020-09-24
Rated 5 out of 5 by from Love this! Looks so chic Lux umbrella that elevates any outdoor area! Love it
Date published: 2020-09-23
Rated 5 out of 5 by from Repeat Customer This is our fourth Cantilever umbrella from Frontgate. They work great and, plainly, we like them. We have had issues over time with the internal mechanism binding, usually around year 4.
Date published: 2020-09-23
Rated 4 out of 5 by from Perfect shade Nice quality & easy to use this is our second one because we moved and loved it
Date published: 2020-09-23
Rated 5 out of 5 by from Spectacular addition! Spectacular addition to our furniture grouping and loving all of the positions we are able to adjust it to accommodate our needs...
Date published: 2020-09-18
Rated 5 out of 5 by from Fabulous umbrella This is a wonderful umbrella. I bought my first one 7 years ago and had no issues with it until now. I used it so much the string broke that puts it up. I recently just bought another one to replace the original. Well worth purchasing!
Date published: 2020-09-17
Rated 5 out of 5 by from Umbrella From Heaven Great set and well worth the wait during the pandemic for shipment. Easy to set-up and a graet addition to our patio.
Date published: 2020-09-15
Rated 1 out of 5 by from 11’ Cantilever Round Side Mount Umbrella Breaks easily, repairing difficult. The cost of repairing is not worth it. Warranty period inadequate. Frontgate provides no support after warranty. End result buy another type of umbrella.
Date published: 2020-09-15
Rated 5 out of 5 by from Very pleased We've had our 11" Cantilever for over a month now. It is very sturdy, easy to switch positions and very good looking. Something quite unusual around here, we had gust winds of 90 mph one night and we forgot to close it. No damage at all that we could see.
Date published: 2020-09-14
Rated 5 out of 5 by from Cantilevered umbrella Takes two to three strong people to install. But once installed, the umbrella is easy to open and close, and fabulous, particularly the auburn color.
Date published: 2020-09-13
Rated 5 out of 5 by from Much better than what we see in local stores This is pretty much identical to one we bought about 10 years ago. The previous one stood up to the elements very well. The string finally broke after all that time, and we elected to buy a new one rather than try to repair it. It is very stable in the wind. The canopy finally wore out after 9 years, but Frontgate is selling a replacement canopy even now. The rest of the apparatus still looks good after 10 years. We have been completely satisfied with this umbrella.
Date published: 2020-09-09
Rated 5 out of 5 by from Pandemic life gets easier with an Umbrella! We were nervous about the assembly since it was just my husband and myself not exactly young! But they delivered it to the deck and then a friend a young lady dropped by and Viola! In a flash! It was up and simple to deal with. We are loving this umbrella. Allows us to sit on the deck even in the heat of the day and now during this pandemic has made our life so much better!
Date published: 2020-09-09
Rated 2 out of 5 by from Sometimes AWESOME I have purchased 3 of these umbrellas, one lasted 5 years and counting, the second set lasted 13 months. The item that sinks them is that inside the pole assembly, there is a cord. This cord can slip off its connection to the unit based upon the way it’s assembled. Mere mortals can’t see this and I took the ones apart that failed- it was ear impossible. The Mfgr/Frontgate could certainly fix this by affixing a plastic wrapped wire instead of a cord and fastening with a screw and washer. This is the complaint that is expressed in almost every negative review.
Date published: 2020-09-08
Rated 1 out of 5 by from Cantilever Umbrella/Lack of Customer Svc I placed my order for the umbrella on 7/17 and finally the umbrella was delivered on 8/18. . . without the base. I notified Frontgate immediately and they said they would have the shipper do a “dock check.” I called Frontgate again on 8/20 to find out if they had any information and was told the very same thing, waiting on the “dock check.” Not happy with that response, I called the shipper myself on 8/24 and sure enough, they have my box with the umbrella base. They can’t deliver until 9/8. I can’t give a review on the actual umbrella but I can review the lack of Frontgate customer service & communication with their customers. By the way, still haven’t heard from Frontgate about that “dock check” and I still don’t have my umbrella base but Frontgate has my $925.
Date published: 2020-09-02
Rated 5 out of 5 by from Cantilever umbrella This is a very nice umbrella. Easy to assemble and attractive.
Date published: 2020-09-02
Rated 1 out of 5 by from Disappointing It doesn’t come with sand and can’t be used without it.
Date published: 2020-09-02
Rated 5 out of 5 by from BIG umbrella! A tremendously well-constructed, heavy-duty piece of equipment. Tremendously cooperative customer service desk (after some delivery delays, not the company's fault). The umbrella looks beautiful on my patio.
Date published: 2020-08-29
Rated 5 out of 5 by from Love this large, sturdy umbrella! We love our new umbrella. It is very sturdy despite its large size. It is also very attractive in person. We feel it has really elevated the look of our patio. The size has also made it cover an entire patio sofa sectional, so we can sit outside all day in the shade. The fabric and stand are both of very high quality. Highly recommend!
Date published: 2020-08-26
Rated 1 out of 5 by from Very disappointed I bought this and it was very hard to turn and in order to tilt the umbrella you have to be tall as you have to insert a crank at the top of the umbrella to tilt it. I had to have a ladder assist me in order to tilt it!
Date published: 2020-08-26
Rated 5 out of 5 by from Easy to use and durable We have had these umbrellas for many years now and love their durability and ease of use. This recent purchase was replacing our 10 year old unit that had worn out the internal cord mechanism.
Date published: 2020-08-24
Rated 5 out of 5 by from Love this umbrella! This umbrella is a beautiful addition to our backyard. We have been able to enjoy our pool area more because of the great shade it provides from the sun.
Date published: 2020-08-21
Rated 4 out of 5 by from Excellent for Four Years. Then... We loved our umbrella for 4 years until the cord which raises the umbrella broke inside the metal tubing. Frontgate said they could not help us and the umbrella was not serviceable. Likewise from the manufacturer. After many hours of work including disassembly, partial destruction and reassembly I was able to make it work again. For how long I do not know.
Date published: 2020-08-17
Rated 1 out of 5 by from Beware of string breaking that cannot be replaced I’ve purchased two of these and had the string break after a few years and unfortunately the string cannot be replaced , rendering your expensive Umbrella useless and requiring a complete umbrella repurchase. It’s a shame that the design doesn’t allow for a String replacement. They are a beautiful umbrella if you don’t mind buying a new one every few years. I dont know why they choose to use a cheap string ..other than it appears to fail right out side their warranty . I’ve asked for a free replacement ...to no response.
Date published: 2020-08-13
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Are there repair manuals to download online? Also do you have repair parts to buy?

Asked by: Tj8076
We are very sorry to hear about your 11' Cantilever Round Side Mount Umbrella . For part information, please contact our Product Specialists at 1-800-537-8484 or ps@frontgate.com.
Answered by: NM FRONTGATE SERVICE
Date published: 2021-03-03

Is there a copy of the instruction manual online?  We have misplaced ours and cannot figure out how to swivel the umbrella.  Also please include instructions for covering the umbrella. Thanks 

Asked by: Kels22
Thank you for your interest in our11' Cantilever Round Side Mount Umbrella. To better assist you a copy of the assembly instructions have been sent to the email address used when this question was submitted.
Answered by: SB Frontgate Service
Date published: 2021-01-21

i would like to see all fabric options for the cantilever umbrellas

Asked by: deni 111
Thank you for your interest in our 11' Cantilever Round Side Mount Umbrella. All option available are as shown, the swatches for this item are item # 69731.
Answered by: SB Frontgate Service
Date published: 2021-01-19

anyone ever had trouble with the crank mechanism. we have one that is only 2 years old and the crank doesn't work, the crank just free spins and doesn't engage. is there a simple solution??

Asked by: Jim68
We are very sorry to heard about your 11' Cantilever Round Side Mount Umbrella. To better assist you, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: SB Frontgate Service
Date published: 2021-01-19

Our canopy is worn and has some holes. Is it replaceable?

Asked by: Gwheel
Thank you for your interest in the 11' Cantilever Round Side Mount Umbrella. We do have replacement canopies available as item # 67402.
Answered by: CHFrontgate Service
Date published: 2021-01-15

How do you remove the bade cover? We need a new cover and cannot get old one off base. 

Asked by: Kleinteach
Thank you for your interest in our 11' Cantilever Round Side Mount Umbrella. To better assist you a copy of the assembly instructions have been sent to the email address used when this question was submitted.
Answered by: SB Frontgate Service
Date published: 2021-01-02

Does this umbrella have a base available  that can attach it to a deck?

Asked by: Winsome
Thank you for your interest in our 11' Cantilever Round Side Mount Umbrella. We apologize; this item does not have a base that can be attached to a deck.
Answered by: SB Frontgate Service
Date published: 2020-12-30

do you sell replacement covers for the umbrella? i

Asked by: deckumbrella
Thank you for your interest in our 11' Cantilever Round Side Mount Umbrella. For part information, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: SB Frontgate Service
Date published: 2020-12-24
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Product:68286-11\' Cantilever Round Side Mount Umbrella