Product Safety

Product Recall
Frontgate Resort Collection Newport Aluminum and Teak Chaises

SKU 166218 (Weathered Teak/White, Weathered Teak/Charcoal, Natural Teak)
SKU 67333 (Aluminum Matte White, Matte Black, Bronze, Champagne Silver, Cobalt)

In cooperation with the U.S. Consumer Product Safety Commission, Cinmar, LLC ("Cinmar") is conducting a voluntary recall of the Frontgate Resort Collection Newport Aluminum and Teak chaises sold between February 2014 and December 2023. The Chaises are being recalled because when adjusting the backrest while seated, the adjustable backrest can unexpectedly descend with force, posing a finger crushing and amputation hazard.

If you have a Chaise subject to this recall, please immediately stop using and follow the instructions below to order a free repair kit (set of two).

Product Description

The Aluminum Chaises (SKU 67333) were sold in sets of two in five different colors: architectural bronze, champagne silver, cobalt, matte black and matte white. The Teak Chaises (SKU 166218) were sold in sets of two in weathered and natural finishes. The recalled Chaises measure about 51 inches long and 31 inches wide, with a powder-coated aluminum or teak frame, a chaise-style seat and a backrest made of mesh. The recalled Chaises have an adjustable backrest that reclines to 4 positions, from upright to fully reclined. "FRONTGATE" is printed in black lettering on a silver badge at the back of the chair.

Verify Backrest Design and Order Repair Kits

The recalled aluminum and teak Chaises were manufactured with two different backrest support bars (original and modified), which are distinguishable primarily by how they attach to the chaise backrest (pictured below).

Use the images below to determine whether your Chaises feature the original or modified backrest design. Both the modified and original backrest designs require a recall repair kit (set of two). To request your repair kit (set of two), please click on the email link below and follow the instructions provided. If you are uncertain whether you have an original or modified backrest design, please contact us toll-free at (888) 298.4651 and we can assist.

RECALL Original Backrest Design
RECALL Modified Backrest Design

Ordering A Repair Kit

Once you have determined the backrest design of your Chaises, please follow the instructions below:

  • Take a photo of your recalled chaises and attach to the email at the Repair Kit Order link below.
  • Provide your name, address, email address and telephone number.
  • Provide the backrest design of your recalled chaises: Original or Modified.
  • Provide the number of repair kits needed. Each kit contains parts to repair two chaises.
  • Provide the number of Recalled Chaises.

To order a repair kit (set of two), email us at: recall@frontgate.com

Contacting Customer Service

For additional information call Cinmar toll-free at (888) 298.4651 Monday through Friday 8 a.m. to 8 p.m. ET and Saturday 9:30 a.m. to 6 p.m. When you receive your repair kit (set of two), please install the parts per the included instructions and video available at the "Repair Kit Tutorials" section below.

For information about additional remedies that may be available for units under warranty, please contact us at (888) 298.4651.

Repair Kit Tutorials

Tutorial for Original Backrest Support Bar (Pre-2022 Version)

Tutorial for Modified Backrest Support Bar (Post-2022 Version)