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Altura Cantilever Umbrella is rated
out of
5 by
116.
Rated 1 out of
5
by
fj3396 from
NO SUPPORT- DO NOT PURCHASE
I PURCHASED THIS UMBRELLA 3 YEARS AGO AND THE CANVAS IS UNRAVELING AT THE SEAMS. I CALLED SUPPORT AND THEY SAID THEY NO LONGER SUPPORT THIS PRODUCT ALTHOUGH A QUICK GOOGLE WILL TELL YOU THAT THEY ARE STILL SELLING THIS VERY BRAND. THEY REFUSE TO HELP ONLY OFFERING A $300 STORE CREDIT AGAINST A PURCHASE OF $2500.00. WHILE I RECOGNIZE THIS PRODUCT IS OUTSIDE THE WARRANTY PERIOD i AM FULLY PREPARED TO PAY FOR THE NEW CANVAS BUT NO HELP THERE EITHER. THEY REFUSE TO TELL ME THE MANUFACTURER SO I CAN ORDER ONE MYSELF.
THIS IS NOT AN INEXPENSIVE PRODUCT AND I DONT BELIEVE ANY ONE WOULD PURCHASE IF THEY KNEW THE LIFE OF THE PRODUCT WAS ONLY THREE YEARS. HOW CAN A COMPANY IN GOOD FAITH SELL ITS CUSTOMERS A PRODUCT WITHOUT A SOURSE TO PROVIDE MAINTENANCE AND WARRANTY PARTS?
DONT BUY THIS UMBRELLA AND DONT PURCHASE FROM THIS COMPANY. NO CUSTOMER SUPPORT, THEY ONLY WNAT THE SELL AND THEN YOU ARE ON YOUR OWN.
Date published: 2021-09-08
Rated 5 out of
5
by
Denise W from
Altura's Cantilever Umbrella is great
I like the Cantilever Umbrella, it was easy to install/put together and operates smoothly. It's rectangular shape works well with our patio table and provides good shade.
Date published: 2021-08-10
Rated 5 out of
5
by
ASG3 from
Love it.
Great product, easy to install. Very good quality, as expected.
Date published: 2021-08-03
Rated 5 out of
5
by
Anonymous from
Perfect Shade for Phoenix, Arizona!
We love our Altura Umbrellas. We were looking for shade over our pool in Phoenix and these umbrellas are the perfect solution. If we want a lot of shade we put up both umbrellas. Just a little shade, we put up one. And the fact that they rotate 360 degrees is perfect! I highly recommend Frontgate's Altura Umbrella!
Date published: 2021-07-29
Rated 5 out of
5
by
Lovemyumbrella from
Amazing umbrella!
We absolutely love this umbrella and are so impressed by the quality. My husband and I were able to assemble it, but putting the pole/umbrella on the base was very heavy. Once assembled it is just beautiful. Needs about 5 feet of clearance to open - the pavers in the base looks better than I thought.
Date published: 2021-07-24
Rated 1 out of
5
by
NotUnderMyUmbrella from
Impossible to Assemble
I'll never buy anything from Frontgate again after this experience. I haven't even been able to use it b/c I can't get it assembled. It's SO massive and there is no service provided to assemble it. I had the pavers ready to go, expecting the upgrade delivery service I paid for to include assembly... (other reviewer mention their delivery team assembling) but nope, they literally set it down, took the box and left. I'm a small person, 8 months pregnant, and there is NO WAY I can even move a single piece, let alone, assemble it. After spending $2,500 (plus the pavers) I'm going to have to spend even more to have a service/handyman (and likely crew!) come put it together.
Date published: 2021-07-21
Rated 5 out of
5
by
Loredana from
Oasis
Excellent umbrella, sturdy , love the design and the shade it provides for my backyard.
Date published: 2021-07-18
Rated 2 out of
5
by
LOAK from
disapointed
base and umbrella arrived damaged. the canopy had dents. also it doesn't state how much distance you need to be able to open the umbrella. need atleast 5' from anything so it will open. lastly the canopy showed that the base is on the smaller side which looks like the 13' is going away from umbrella however its not like that the base is on the 13' side and it goes out 10' so decieving see photos. umbrella can not even be put down or it hits table. if the base went at the end of the table like photos shown it would have been perfect
Date published: 2021-07-06
What are the dimensions of the base . Height ,Length and Width
Thank you for your interest in our Altura Cantilever Umbrella. The base of this umbrella is approximately 33.7"sq. x 5.6"H.
Date published: 2021-06-10
Can I buy a cover for the 13 x 13 seperately ?
Thank you for your interest in our Altura Cantilever Umbrella. For part information, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Date published: 2021-08-20
How does this umbrella rotates?
Thank you for your interest in our Altura Cantilever Umbrella. There is a lock pin that is removed, then the pole is able to be rotated and then the pin in replaced to keep it in place. Please see the assembly instructions link located in the overview of this item for more information.
Date published: 2021-06-07
Do you need to use weigthts to prevent this umbrella from tipping over?
Thank you for your interest in our Altura Cantilever Umbrella. Twelve 16" x 16" pavers are required for this umbrella, these are purchased locally.
Date published: 2021-06-10
What is the height when stored? Does the cover come with the umbrella? Can I purchase an extra base for the unit? Interested in setting one in concrete near pool and having an extra in the event we would want to relocate it around the deck area....
Thank you for your interest in our Altura Cantilever Umbrella. We apologize; we do not have additional bases available for purchase. It does include a cover, and it is 119.14"H when closed.
Date published: 2021-01-21
Dimensions of umbrella base for Altura Cantilever Umbrella?
Thank you for your interest in our Altura Cantilever Umbrella. The base of this umbrella is approximately 33.7"sq. x 5.6"H.
Date published: 2021-01-21
Can this umbrella be used on a rooftop deck?
Thank you for your interest in our Altura Cantilever Umbrella. We do not recommend this item to be used on a roof top deck.
Date published: 2021-05-10
Does Frontgate sell the pavers for the Altura Cantilever Umbrella? If not, what is the dimension of the openings for the weighting system?
Thank you for you for your interest in our Altura Cantilever Umbrella. The twelve 16" x 16" pavers required are not included and would need to be purchased locally.
Date published: 2021-06-11
Is the umbrella water proof if placed in pool holder ?
Thank you for your interest in our Altura Cantilever Umbrella. This item is not designed to be placed in a pool.
Date published: 2021-01-19
Hello! I am wondering if the base of this umbrella is on the 10' side or the 13' side of the canopy. Is there a diagram anywhere? Approximately how much clearance is required to open and close the umbrella on each side? Thank you!
Thank you for your interest in our Altura Cantilever Umbrella. The 13' side is by the mast and it extends out 10'. The pole can be rotated 360 degrees, the clearance needed depends on your set or how tall the items are in front of it. There is not much clearance needed, please see the video, it is raised first and then opened.
Date published: 2021-07-24
How much wind speed can it tolerate?
Thank you for your interest in our Altura Cantilever Umbrella. We recommend closing the umbrella when winds are 10+ mph.
Date published: 2021-08-02
Does it protect you from the rain???
Thank you for your interest in our Altura Cantilever Umbrella. This item will protect from the rain, however we recommend that it is not used during inclement weather such as high winds.
Date published: 2020-12-24
Hello, do you have a video that explains how to operate the umbrella (more indepth than the product one) i can tilt it up and down but how do i swivel it? It has like a metal bar on the bottom of the mast do i turn it with that?
Thank you for your interest in Altura Cantilever Umbrella. We apologize, but the video on our webpage is the only video we currently have for this item.
Date published: 2021-03-05
can the base be concreted into ground
Thank you for your interest in our Altura Cantilever Umbrella. This item is not designed to be installed into the ground. Modification of the item will void the one year warranty.
Date published: 2020-12-10
Wonder about the size of pavers for base of the 11.5 side-mount square umbrella. 16x16?
Thank you for your interest in our Altura Cantilever Umbrella. This item requires twelve 16" x 16" pavers for all sizes.
Date published: 2021-06-12
What size pavers are needed for the 13 foot umbrella to go in the base ?
Thank you for your interest in the Altura Umbrella item # 145243 and you will need 12 of the 16x16 size pavers.
Date published: 2020-11-02
Does the Altura Cantilever Umbrella come with a wood deck or wall mount option?
Thank you for your interest in the Altura Cantilever Umbrella. This does not come with a wood deck or wall mount option.
Date published: 2021-05-22
Does the base have wheels?
Thank you for your interest in our Altura Cantilever Umbrella. The base on this umbrella does not have wheels.
Date published: 2021-06-10
Can I buy separately a second base for the Altuna cantilever umbrella? I’d like to be able to move the umbrella/shade from one side of the yard/ pool to the other.
Thank you for your interest in our Altura Cantilever Umbrella. We apologize, the base to this item is not sold separately.
Date published: 2020-09-17
Is the size of your 13' model, 13 square feet?
Thank you for your interest in the Altura Cantilever Umbrella. The 13' is square.
Date published: 2020-09-17
What are the size and thread count of bolt that attaches the pole to the base?
Thank you for your interest in the Altura Cantilever Umbrella. This bolt measures 1-7/8"L x 1/4" diameter and medium thread.
Date published: 2021-08-15
How much does the entire umbrella weigh INCLUDING the pavers? Thank you.
Thank you for your interest in the Altura Cantilever Umbrella. When fully assembled this umbrella weighs over 400 lbs.
Date published: 2021-07-05
How does the umbrella rotate 360 degrees? The video only shows it opening and all the photos show in the same position. Will I be able to use it to shade a dining table on one side, then rotate it in the opposite direction to shade a corner sofa group?
Thank you for your interest in the Altura Cantilever Umbrella. The entire top of this umbrella rotates 360 degrees in the base.
Date published: 2020-09-09
How many feet Of clearance do you need in front of Umbrella to open and close?
Thank you for your interest in the Altura Cantilever Umbrella. We would recommend 13' of clearance in front of the base for opening and closing this umbrella.
Date published: 2021-06-10
What is the tallest point the edge of the 11.5” umbrella gets when in the process of opening. I plan to have this under a pergola that is 11 feet tall so it’s important to know.
Thank you for your interest in the Altura Cantilever Umbrella. The tallest part of this umbrella at any point is approximately 116"H.
Date published: 2020-08-12
In the case of the 13'x 11', which number is the width and which one is the length? Does the top rotates in addition to the base? thanks.
Thank you for your interest in our Altura Cantilever Umbrella. The 13' side is by the mast and it extends out 10'. The top does not rotate, the hardware connecting the top to the pole will rotate.
Date published: 2020-08-11
Im looking at a very large umbrella for out door 13 ft L. what is a paver? I see it is needed for the umbrella but it does come with a base. what is the lead time? Thnk u!!!
Thank you for your interest in our Altura Cantilever Umbrella. A paver is a concrete square that would need to be purchased locally. The umbrella does come with a base, the paver stones get inserted into the base. The lead time will depend on the size and color chosen.
Date published: 2020-12-21
Hi, is the width of the shade (perpendicular to the pole) 13' or the length (parallel to the shade) 13'? Thanks!
Thank you for your interest in our Altura Cantilever Umbrella. The 13' side is by the mast and it extends out 10'.
Date published: 2021-06-09
Pin that keeps the umbrella in place is stuck in place. Because pin is stuck I can't swivel the umbrella to install base screws. How do I get the pin unstuck?
Thank you for your interest in the Altura Cantilever Umbrella. Please contact our Product Specialist Department at 800-537-8484 and they can assist you further.
Date published: 2020-09-08
Do you sell wheels for this or suggest a way to mount wheels on the base?
Thank you for your interest in our Altura Cantilever Umbrella. This item is not designed to have wheels.
Date published: 2020-08-07
Product:145243-Altura Cantilever Umbrella
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