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Does the height described include the stand?  I have nine foot ceilings so want to be sure to order the right one...  Thank you!

Asked by: Lizzie Lou
Thank you for your interest in our Balsam Fir Full Profile Tree. The measurements shown are the overall dimensions including the stand.
Answered by: SB Frontgate Service
Date published: 2020-12-14

What is the delivery time if ordered...

Asked by: CAP22
Thank you for your interest in our Fir Full Profile Tree. This item would arrive within 3 - 7 business days.
Answered by: SB Frontgate Service
Date published: 2020-12-11

What do you do when lights won’t go on? 

Asked by: Robmack
Thank you for your interest in our Balsam Fir Full Profile Tree. For further assistance, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: SB Frontgate Service
Date published: 2020-12-07

Are the lights white?

Asked by: MJoy2
They are not 2400-2700K warm white but near 3500K. We are desperately trying to find a way to dim the tree because it is so annoying that we want to return it it’s extremely disappointing but there’s no dimmer available on the street it’s so bright it makes your eyes dazzle when you look at it and actually feel dizzy
Answered by: Anonymous
Date published: 2020-11-23

Does this tree have lights?

Asked by: Tree lover
Thank you for your interest in our Balsam Fir Full Profile Tree. This tree is pre-lit.
Answered by: SB Frontgate Service
Date published: 2020-11-19

What is the tree made of? And are the branches sturdy enough to hang heavy glass ornaments?

Asked by: Anonymous
Thank you for your interest in our Balsam Fir Full Profile Tree. This item is made of PVC, PE and metal. Tips are reinforced with heavy-gauge steel so you can securely hang your favorite ornaments
Answered by: SB Frontgate Service
Date published: 2020-11-16

Is this a flip tree?   In other word the branches remain on the tree when stored. Take the top off and flip it to store?

Asked by: Mandrake
Thank you for your interest in our Balsam Fir Full Profile Tree. This is not a flip tree. The branches stay in tact however, this is assembled in sections. The 7-1/2 ft version has three sections; 9 ft. and 10 ft. have four sections.
Answered by: SB Frontgate Service
Date published: 2020-12-06

What color are the lights? Is the top sturdy for a tree topper?

Asked by: Anonymous
Thank you for your interest in our Balsam Fir Full Profile Tree. This item have LED warm white lights, and the top is plenty sturdy for your favorite tree topper.
Answered by: SB Frontgate Service
Date published: 2020-11-03
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Product:169307-Balsam Fir Full Profile Tree