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Carillon Patio Heater is rated 3.0 out of 5 by 5.
Rated 1 out of 5 by from Should be called “Cry-A-Lon” rather than Carillon. This is the most disappointing product I have ever ordered from Frontgate. The words “requires assembly” grossly underestimated the amount of skill required. The assembly instructions are less than clear. The materials are cheap and flimsy. The effective heating radius is nowhere near what it is advertised to be. At the advice of Frontgate customer service, I have spoken with Bond Manufacturing several times to replace some defective parts. It takes them 25 minutes routinely to answer a call and then another 40 minutes to attempt to solve the problem. The last time they sent a new handle but not the screws so we had to go through the entire process once again. What a mistake this purchase was!!!!!!!
Date published: 2020-09-18
Rated 1 out of 5 by from Don’t buy this!!! This product just doesn’t work as it should. It’s advertised as having a heating radius up to 10 feet. In reality, it’s closer to 2 feet. The product looks great but it doesn’t work. Do not buy.
Date published: 2020-09-17
Rated 3 out of 5 by from Nice I bought this outdoor patio heater after having bought one the same size from frontgate last year..same price,totally different brand. The quality, brand, details and features of this second heater fall far short from the 1st one I purchased. 2nd one works ok,just not up to frontgate's usual impeccable standards. Unlike the first heater, there was also extensive assembly required-and missing parts on this 2nd heater.When purchasing an item this expensive, I expected to be impressed.I was disappointed
Date published: 2019-07-12
Rated 5 out of 5 by from It's Big! Really looks good, have not fired it up yet, make sure you have enough ceiling height, over 7 ft. high. Again really is impressive
Date published: 2019-06-04
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Does it come with a cover? If not, does it need one and can it get wet

Asked by: mharker
Thank you for your interest in the Carillon Patio Heater. We apologize; this item does not include a cover and we do not currently offer a compatible cover. It should be stored in a covered area when not in use and should not be exposed to moisture. This item does feature wheels to easily move it into a covered area for storage.
Answered by: JCFrontgateService
Date published: 2020-09-17

Can’t get it to spark.  New battery. Still nothing.  Took the ignition box out to see if anything was disconnected or loose.   All looked fine.  Any ideas?

Asked by: Tomkoenig
Thank you for your interest in the Frontgate. We apologize for the inconvenience you have experienced with your Carillon Heater. Please contact our Product Specialist Department at 800-537-8484 or ps@frontgate.com for further assistance.
Answered by: MSFrontgate Service
Date published: 2020-04-28

Is the propane tank hidden inside the Unit?

Asked by: Greggcha
Thank you for your interest in the Carillon Heater. This product fits a standard 20-lb. propane tank, which once attached, will be hidden inside the unit.
Answered by: JCFrontgateService
Date published: 2019-06-13
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Product:163073-Carillon Patio Heater