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Trade Sales

Trade Sales

Frontgate offers a broad assortment of products and services tailored to fit your business needs. The Trade Sales program is ideal for designers, architects, and developers working on single residence projects.

Unique benefits for trade professionals

  • An exclusive discount for our trade customers only
  • Dedicated sales representatives to manage your order from conception to completion

Become a Member

To become a member please complete and e-mail in our application to tradesales@frontgate.com.

For further assistance, call our Trade Specialists at (800) 692.8073.


Terms and Conditions

In order to provide you with the highest level of product quality and service, we request full cooperation with the Terms and Conditions listed below. Please call a Trade Specialist at 800-692-8073 for assistance.


Pricing

Frontgate Trade offers a discount of 25% off retail pricing. This discount is exclusively for members of Frontgate Trade, is not intended or permitted for use by non members, and cannot be combined with any other offer, promotion or discount. Qualifying purchases exclude gift certificates, postage and handling, taxes, canceled orders, replacement orders, and returns. The Frontgate Trade Discount excludes special furniture set discounts and select 3rd party brands. Quotations for large projects or quantity discounts will be provided upon request, and are valid for 30 days. Frontgate reserves the right to exclude certain items from trade discounts.

Note: Frontgate does not offer wholesale or trade discounts to retail businesses.


Orders

Orders must be placed by the Frontgate Trade and Corporate Sales Department at (800) 692.8073 or in store with an associate or design consultant. Once an order is processed, we are unable to make any changes or corrections to that order but our Trade Specialists will be happy to help you with solutions. You may initiate an order based upon quotation by calling a Trade Specialist, (800) 692.8073, or faxing or emailing the quotation along with a credit card authorization form signifying your acceptance to (513) 603.1482 or tradesales@frontgate.com within 30 days of the issuance of the quotation.


Payment

Payment is required prior to order placement and may be made in the form of credit card, check, or wire transfer. Payment must tie back to the billing address for the company listed on the Frontgate Trade application.


Product Warranty

We offer a One-year Quality Guarantee of every Frontgate Product. If the product becomes defective we will repair or replace it up to a full year from the date of shipment. Products returned within 90 days of date of purchase are eligible for exchange or refund, less the cost of postage and handling. Special policies apply to seasonal/holiday decor and personalized merchandise as stated below.


Returns

Any purchase made through Frontgate Trade must have a Returns Authorization. To coordinate a return, please call the Frontgate Trade and Corporate Sales Department at (800) 692.8073.

We are sorry, but once an item has been personalized or monogrammed it is not returnable.

Seasonal and Holiday decor is subject to the following return policy: All Halloween items must be returned by 11/21 or 30 days from date of purchase (whichever occurs later). All Christmas items must be returned by 1/15 or 30 days from date of purchase (whichever occurs later).


Membership

Membership is not transferable; misuse of membership may result in termination. Misuse includes any resale of Frontgate merchandise in a retail outlet, website or store, transfer of membership, allowing others to use your membership, or submitting false or expired information to establish membership.


Termnination and Changes

Frontgate reserves the right, with or without notice, to cancel the Frontgate Trade program at its discretion or to terminate membership in Frontgate Trade. Frontgate may change these Terms and Conditions at any time, and such changes will be posted in the Terms and Conditions on the Frontgate Trade Website.

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