Customer Service

Customer Service

If you'd like to order by phone or have product questions, please call us:

(888) 263.9850
U.S. & Canada
Order by Phone: any time, any day
Ask questions: 8AM - 12AM EST
+1 (855) 868.8551

Product Information And Assembly, Replacement Part Orders

Mail/Fax Orders

Customer Satisfaction Center
5566 West Chester Road
West Chester, OH 45069

Office of the President

Send questions and comments to president@frontgate.com

New Product Submissions

(513) 603.1000

To contact us, please submit our email form.

Business Partnership Inquiries

(513) 603.1000

To contact us, please submit our email form.

Public Relations

(513) 645.4444

Our mission is to provide timely information to help members of the media quickly and easily complete their projects. Contact us to request ideas, catalogs, images product suggestions and samples, or even an interview with one of our resident Product Specialists. We’ll do our best to provide you with everything you need for your program or publication.

We appreciate your interest in Frontgate. If you are a member of the media and are interested in working with us or would like more information about our products, please submit our email form.

Incentive Programs And Volume Discounts

(800) 692.8073

To contact us, please submit our email form.

Visit our Trade Sales page for more info.

Technical Issues

We want to make your online shopping experience as pleasant as possible. If you are experiencing problems uisng our website, please submit our email form.

If you use our email form, be sure to include the following information in the text of your email:

  • Date and approximate time you experienced the problem
  • Type and version of web browser you're using (i.e. Microsoft Internet Explorer 11.0, Firefox 41.0)
  • The error message you received (Please note: it's best to copy and paste this text verbatim from the error page)

Promotion Exclusions

Why wasn’t the current promotional offer applied to the item(s) in my cart?