Customer Service

Customer Service

Our representatives are always ready to assist you via:

Our representative are available to assist you via Live Chat
Mon-Fri 8AM - 11PM EST
Sat-Sun 9AM - 10PM EST
(888) 263.9850
Order by Phone: any time, any day
Ask questions: 8AM - 12AM EST
For an email response, please submit our Email Form

Promotion Exclusions

Why can't I apply an additional discount/code to the items(s) in my cart that are covered by an online promotional offer?

From time-to-time, we may offer online-only promotional offers on select items for a limited time; such discount will be reflected in the Promotional Price shown. Any additional discount, promotional offer or code cannot be applied to further reduce the Promotional Price, instead it may be applied to the item(s) original price (but only if permitted by the respective offer).

Offers cannot be combined/stacked with other discounts, promotional offers or codes (unless otherwise indicated).

Offers are not valid on previous purchases or replacement orders.

Furniture Set Free Shipping

Furniture Set and Create Your Own Set Free Shipping valid on standard ground shipping, and threshold truck delivery within the contiguous U.S. In-Home Delivery only offered free on Create Your Own Set. Offer valid on applicable items only. Offer not valid on gift cards, gift certificates, previous purchases or replacement orders.

Product Information And Assembly, Replacement Part Orders

New Product Submissions

(513) 603.1000

To contact us, please submit our email form.

Business Partnership Inquiries

(513) 603.1000

To contact us, please submit our email form.

Public Relations

(513) 645.4444

Our mission is to provide timely information to help members of the media quickly and easily complete their projects. Contact us to request ideas, catalogs, images product suggestions and samples, or even an interview with one of our resident Product Specialists. We’ll do our best to provide you with everything you need for your program or publication.

We appreciate your interest in Frontgate. If you are a member of the media and are interested in working with us or would like more information about our products, please submit our email form.

Incentive Programs And Volume Discounts

(800) 692.8073

To contact us, please submit our email form.

Visit our Trade Sales page for more info.

Technical Issues

We want to make your online shopping experience as pleasant as possible. If you are experiencing problems uisng our website, please submit our email form.

If you use our email form, be sure to include the following information in the text of your email:

  • Date and approximate time you experienced the problem
  • Type and version of web browser you're using (i.e. Microsoft Internet Explorer 11.0, Firefox 41.0)
  • The error message you received (Please note: it's best to copy and paste this text verbatim from the error page)