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Etienne 6-Drawer Dresser is rated 4.3 out of 5 by 4.
Rated 2 out of 5 by from Quality Issue With Drawers Although this dresser is very pretty, I would not recommend purchasing it due to significant issues with delivery and quality issues regarding the drawers. Frontgate contracted with JB Hunt to deliver the dresser. Dealing with JB Hunt was beyond frustrating due to successive no-shows and difficulty with rescheduling the delivery on a timely basis. It took four delivery attempts to finally get the dresser delivered. The first time, the driver showed up thirty minutes before the window, got out of his truck, snapped a picture of the front of our house and drove away. There was no obstruction to our entryway. The second time, we waited all day, and the dresser was never delivered. The third time, the delivery men determined that the safest way to ensure that the dresser would not sustain damage taking it upstairs (because of the relative fragility of the legs), was to leave it in the box while moving it to the second floor. Due to the combined weight of the dresser and packaging, the dresser was put in our garage for a week until three people could be scheduled to move it. On the fourth try, two people showed up. Not three. They unpackaged it in the driveway, took out the drawers, to decrease the weight and finally it was moved upstairs. Fortunately, it was not snowing or raining that day. I contacted Frontgate repeatedly due to the problems with delivery and problems with rescheduling. Frontgate representatives expressed ‘sympathy’ for the delivery problems but did not appear to actually ‘do anything’ to achieve a timely resolution. We spent way too much time dealing with JB Hunt. Reviews of Frontgate on Yelp reveal similar complaints and excessive negative reviews of JB Hunt on Yelp made us question why Frontgate would even contract with them. We have had many large items delivered to our home over the years and never experienced anything like this. After the drivers moved the dresser upstairs, put all the drawers in place and drove away, we noticed that all the drawers were noticeably uneven. Each drawer on one side was pushed against the dresser frame, while the other side had a relatively large gap. The drawers did not self-close, and each drawer rubbed lightly against the frame when pushed. We analyzed, repositioned the drawers, and finally leveled the drawers with thin strips of cardboard. I determined that the dresser looked satisfactory with the cardboard under each drawer. Based on our negative experience with delivery, I decided not to bother contacting Frontgate to request a different dresser. In the past we have purchased expensive, high-quality furniture and inexpensive, lower quality furniture from various manufacturers and never saw gaps like this in drawers. Due to this quality problem and expense of the dresser, I should probably rate the dresser with one star, however, it is pretty so I will give it two stars.
Date published: 2024-02-21
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Product:180731-Etienne 6-Drawer Dresser