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how do I get parts for hose reel brass 90 swivel fitting cracked

Asked by: Anonymous
Thank you for your interest in our Freestanding Medallion Hose Reel. For part information, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: SB Frontgate Service
Date published: 2024-05-10

We have a Frontgate Freestanding Medallion Hose Reel and the slip coupling that the house from the house connects to broke. I cannot find  replacement at any of the hardware stores. Is this slip coupling available as a replacement part?

Asked by: TimG78
I called the Product Specialist Department number at 800-537-8484 and was able to order a replacement connector/fitting
Answered by: TimG78
Date published: 2024-05-10

Your pictures do not show the connection to the water supply. Can you possibly send me a picture of this connection

Asked by: rifraf
Thank you for your interest in our Freestanding Medallion Hose Reel. We apologize; we do not have any additional photos available for this item.
Answered by: SB Frontgate Service
Date published: 2024-05-10

I’m interested in the Freestanding Medallion Hose Reel. Black. The shipping date says Oct 26. Why so long to obtain?   Is there any way I can obtain it prior to October?  It is in stock.   Are there Frontgate stores that might have it ready and available?

Asked by: CJKMAN
Thank you for your interest in our Freestanding Medallion Hose Reel. In light of ongoing health concerns affecting all of our communities, we have experienced a delay in the delivery of some items. We appreciate you and your business and apologize for any inconvenience this may cause.
Answered by: SB Frontgate Service
Date published: 2024-05-10

where is the freestanding medallion hose reel made?

Asked by: Steve37
Thank you for your interest in the Freestanding Medallion Hose Reel. This item is made in India.
Answered by: JCFrontgateService
Date published: 2024-05-10

The hose from the water source has separated from the reel, and I need a connection to join the hose to the reel. Where can I buy such parts?

Asked by: WRoland
Thank you for your interest in the Freestanding Medallion Hose Reel. Please contact our Product Specialist Department at 800-537-8484 for further assistance with replacement parts.
Answered by: MSFrontgate Service
Date published: 2024-05-10

Where can I purchase a replacement 5/8" swivel

Asked by: lowbidder
Thank you for your interest in the Freestanding Medallion Hose Reel. Please contact our Product Specialist Department at 800-537-8484 for further assistance with replacement parts.
Answered by: MSFrontgate Service
Date published: 2024-05-10

Where can I buy a replacement 90degree input connector Can I get one from front gate or what is the name of the distrbutor

Asked by: Frigid12
Thank you for your interest in the Freestanding Medallion Hose Reel. Please contact our Product Specialist Department at 800-537-8484 and they can assist you further.
Answered by: SB Frontgate Service
Date published: 2024-05-10
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Freestanding Medallion Hose Reel is rated 4.4 out of 5 by 105.
Rated 5 out of 5 by from Beautiful and makes watering so easy! At first, I didn't love this, but once I put it by the plants, it became a beautiful addition for the garden. It is a piece of art.
Date published: 2023-09-23
Rated 5 out of 5 by from Water hose stand I’ve wanted this for a while. Finally decided it was the one. I’m super excited to have it. Love!
Date published: 2023-06-23
Rated 5 out of 5 by from The best Love this. Ordered a second. It is wide. Heavy. And the crank is twice normal size. This 70+ year old can finally roll out or up a 100 hose easily. Also rolls up in neat rows on the spool. Hot in Texas. This has been a God send for hand watering.... Also looks fantastic. Worth it...
Date published: 2023-06-22
Rated 5 out of 5 by from Where do I get parts for this? I bought it 7 years ago.
Date published: 2023-05-13
Rated 5 out of 5 by from Worth it! I love this hose reel! Works great and looks really nice.
Date published: 2023-01-23
Rated 5 out of 5 by from Beautiful and Practical! Beautiful and practical! This is my favorite hose reel ever. It is right next to our front door, and we are complimented on it all the time.
Date published: 2022-12-21
Rated 5 out of 5 by from Garden hose holder. Beautiful garden hose holder. I purchased one of each color & the lighter color I received so far is gorgeous along with the gold hose. Functional & decorative. I highly recommend this holder.
Date published: 2022-10-27
Rated 5 out of 5 by from A must have Very happy with this it’s durable and beautiful. I got one I year ago as well
Date published: 2022-07-17
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Product:165390-Freestanding Medallion Hose Reel