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how do I get parts for hose reel brass 90 swivel fitting cracked

Asked by: Anonymous
Thank you for your interest in our Freestanding Medallion Hose Reel. For part information, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: SB Frontgate Service
Date published: 2024-05-10

We have a Frontgate Freestanding Medallion Hose Reel and the slip coupling that the house from the house connects to broke. I cannot find  replacement at any of the hardware stores. Is this slip coupling available as a replacement part?

Asked by: TimG78
I called the Product Specialist Department number at 800-537-8484 and was able to order a replacement connector/fitting
Answered by: TimG78
Date published: 2024-05-10

Your pictures do not show the connection to the water supply. Can you possibly send me a picture of this connection

Asked by: rifraf
Thank you for your interest in our Freestanding Medallion Hose Reel. We apologize; we do not have any additional photos available for this item.
Answered by: SB Frontgate Service
Date published: 2024-05-10

I’m interested in the Freestanding Medallion Hose Reel. Black. The shipping date says Oct 26. Why so long to obtain?   Is there any way I can obtain it prior to October?  It is in stock.   Are there Frontgate stores that might have it ready and available?

Asked by: CJKMAN
Thank you for your interest in our Freestanding Medallion Hose Reel. In light of ongoing health concerns affecting all of our communities, we have experienced a delay in the delivery of some items. We appreciate you and your business and apologize for any inconvenience this may cause.
Answered by: SB Frontgate Service
Date published: 2024-05-10

where is the freestanding medallion hose reel made?

Asked by: Steve37
Thank you for your interest in the Freestanding Medallion Hose Reel. This item is made in India.
Answered by: JCFrontgateService
Date published: 2024-05-10

The hose from the water source has separated from the reel, and I need a connection to join the hose to the reel. Where can I buy such parts?

Asked by: WRoland
Thank you for your interest in the Freestanding Medallion Hose Reel. Please contact our Product Specialist Department at 800-537-8484 for further assistance with replacement parts.
Answered by: MSFrontgate Service
Date published: 2024-05-10

Where can I purchase a replacement 5/8" swivel

Asked by: lowbidder
Thank you for your interest in the Freestanding Medallion Hose Reel. Please contact our Product Specialist Department at 800-537-8484 for further assistance with replacement parts.
Answered by: MSFrontgate Service
Date published: 2024-05-10

Where can I buy a replacement 90degree input connector Can I get one from front gate or what is the name of the distrbutor

Asked by: Frigid12
Thank you for your interest in the Freestanding Medallion Hose Reel. Please contact our Product Specialist Department at 800-537-8484 and they can assist you further.
Answered by: SB Frontgate Service
Date published: 2024-05-10
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Freestanding Medallion Hose Reel is rated 4.4 out of 5 by 105.
Rated 5 out of 5 by from Not just your ordinary hose reel! I finally decided to buy this hose reel even though it pained me to pay this much for it. But it is worth every dime spent. It is sturdy, aesthetically pleasing, and the crank handle turns so smoothly and easily. Another great product from Frontgate!
Date published: 2022-06-17
Rated 5 out of 5 by from No Plastic This hose roller is easy to use, looks great and most important it is all metal fittings. No plastic!
Date published: 2022-06-16
Rated 5 out of 5 by from Wrap it up! I love watering my flowers each and every day. Rather than wrestling hoses and cheap hose stands, I look forward to my gardening experiences that finish with a smooth clean up and wrap up of the hose.
Date published: 2022-06-16
Rated 5 out of 5 by from Gorgeous and durable! We have had this Reel for a few years and it looks like new! It is so decorative and the quality is excellent!
Date published: 2022-06-02
Rated 5 out of 5 by from Exactly what we wanted. This is the 2nd medallion hose reel we have ordered from Frontgate. We had the first one for many years. When it quit working after much use, we liked it so much we ordered another. It is attractive and classy.
Date published: 2022-06-02
Rated 5 out of 5 by from hose reel is beautiful and functional This hose reel exceeds my expectations. It is heavy and sturdy and well made, as well as very attractive. I highly recommend it.
Date published: 2022-03-02
Rated 5 out of 5 by from Beautiful solution I needed something to make it easy to keep the hose organized. Was thrilled to find this solution. Not only is it functional but it is attractive. Solid and high quality.
Date published: 2022-01-27
Rated 5 out of 5 by from Must Have!! This hose reel is so worth the money. It is heavy, sturdy and beautiful! I got the cooper color. The patina looks authentic. So glad we spent the extra money for this!!!
Date published: 2021-11-30
Rated 5 out of 5 by from Great looking!! I love it!! Looks outstanding and totally functional
Date published: 2021-10-14
Rated 5 out of 5 by from Robust and sophisticated Love this hose reel! It’s easy to assemble, it’s robust and aesthetically, it’s a sophisticated garden decoration itself!
Date published: 2021-08-28
Rated 5 out of 5 by from Beautiful yet sturdy hose real We love this Medallion hose real so much we bought three of them! Previous plastic hose reals would topple over when the hose is pulled. This Medallion has a wide spread base which along with the heavy cast iron weight keeps the hose real in place when unrolling the hose. It also has a heavy duty handle that makes it very easy to roll the hose back up. Very happy and satisfied with our purchases.
Date published: 2021-08-19
Rated 5 out of 5 by from Would definitely reccommend. Absolutley love this! It is beautiful and extremely sturdy.
Date published: 2021-07-22
Rated 5 out of 5 by from First Time User. Excellent Experience This was an excellent purchase. Very sturdy. Arrived as scheduled. Looks very attractive.
Date published: 2021-06-25
Rated 5 out of 5 by from Best hose reel Much better than any other hose reel. Looks beautiful and very heavy duty--never moves when I pull hose or roll up. Smooth operation; highly recommend.
Date published: 2021-06-23
Rated 5 out of 5 by from Beautiful design I got this in the bronze finish, along with the copper colour hose. It’s very heavy and durable. I would buy 2 more if they weren’t so expensive, but I put this one on the side of the hose most visible.
Date published: 2021-05-18
Rated 5 out of 5 by from Looks great by the pool ! Well made and beautiful ! No more tripping over a hose !
Date published: 2021-04-16
Rated 5 out of 5 by from Attractive and Functional I love this hose reel. It is heavy enough not to move around when you are rolling up the hose, but not so heavy that you can't move it to suit your needs. It is also very attractive.
Date published: 2021-02-12
Rated 5 out of 5 by from Freestanding Medallion Hose Reel Very attractive especially with bronze colored hose. Ideal for a spot that is very visible yet you need a hose reel. Seems very sturdy. Am worried about chance of rusting but will watch that closely.
Date published: 2021-02-12
Rated 5 out of 5 by from Beautiful!! This is a beautiful addition to our backyard. It is very sturdy and rolls the hose up easily. We have gotten several compliments on it!
Date published: 2021-02-11
Rated 5 out of 5 by from Function and Beauty We purchased this product three years ago for our front hose. We were so happy with the performance, durability and function that we recently bought a second one for our back hose.
Date published: 2021-02-11
Rated 5 out of 5 by from Bougie I love this hose reel ,it’s so bougie & not to mention works wonderfully
Date published: 2020-11-26
Rated 5 out of 5 by from Built like a tank - looks like a Bentley We ended up purchasing three of these. We've tried many different types of hose reels before including the type that mount on walls. None of them seem to last very long. Most can't handle intense weather. These are virtually indestructible and look great. Heavy enough to stay in place, but light enough for one person to move them before the hose is attached. For looks, the copper hose that Frontgate sells is ideal. Not the least expensive hose reel, but by far the best.
Date published: 2020-11-26
Rated 5 out of 5 by from Gorgeous Reel This reel is so extra but it's GORGEOUS. It will be prominently displayed right by the house. My husband says its also very good quality, in addition to being so aesthetically pleasing.
Date published: 2020-11-19
Rated 5 out of 5 by from Who said a hose reel can't be elegant? We have four of these throughout the back and front yards. They are extremely functional and look elegant as well.
Date published: 2020-11-11
Rated 5 out of 5 by from Hose Reel and hose This hose rack and the hose are beautiful and functional. They are exactly as they are described. I am very happy with the purchase and would recommend it.
Date published: 2020-09-29
Rated 5 out of 5 by from Awesome hose reel Hose reel is well-built and solid. What is best is that it comes with a short hose to connect to the faucet and that the look and quality fits in well with any well landscaped area giving you that elegant look where it is impractical to completely hide a hose.
Date published: 2020-08-24
Rated 5 out of 5 by from beautiful and sturdy liked the appearance and color shading of the hose reel; well made, and sturdy provides ease of use while also looking attractive in our outdoor decor;
Date published: 2020-08-22
Rated 5 out of 5 by from Magnificent hose reel! Great looking in your garden! Easy to handle, all around beautiful!
Date published: 2020-07-23
Rated 5 out of 5 by from Beautifully built and an artist’s Delight at that! A Workhorse! The burnished copper look sets off matching mauve hose and patio. Everything tidy now! No hoses to trip over anymore!
Date published: 2020-06-19
Rated 5 out of 5 by from LOVE THIS HOSE REEL! Love this hose reel. Beautiful, sturdy and stable.
Date published: 2020-06-16
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Product:165390-Freestanding Medallion Hose Reel