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Granite Base Wine Opener is rated 3.9 out of 5 by 228.
Rated 1 out of 5 by from Won't pull corks out completely I've opened several bottles already and the product works okay EXCEPT that it pulls the corks out about 75 to 80% of the way, which is very irritating and cumbersome. I have to gently "unscrew" the cork from the opener and use a pair of pliers to pull the cork the rest of the way out of the bottle. For company reps to say they "have no issue with pulling the corks" is shysterism of the worst kind. Don't waste your money on a product that fails to work properly (on STANDARD sized-corks) because of a basic design defect.
Date published: 2018-05-11
Rated 1 out of 5 by from Elegant looking piece of junk. Rcv’d Frontgate wine uncorked for Xmas gift. After 2-3 uses the granite handle fell off damaging our wine cabinet. It was impossible to reattach. Finally glued it on with Superglue. Notified Frontgate of this defective product in Jan 2018; were told replacement parts not available until April 2018. Now we are told parts not available until May 2018. A most unsatisfactory resolution of a clearly poorly made product.
Date published: 2018-04-24
Rated 5 out of 5 by from Love my wine opener I have had this opener for about 7 years and it works perfectly. There is a specific way to take the cork out of the bottle and a specific way to remove the cork from the cork screw. If your cork is getting pushed into the wine bottle you are using the handle wrong. I am in the process of researching a plastic piece that sits behind the cork screw which recently cracked. Hopefully this piece can be replaced.
Date published: 2018-04-17
Rated 5 out of 5 by from Great product We are now on our third of these. We open many bottles over a year, and they do wear out after about two years. We are glad to replace them, as they work so well. Have NEVER had a cork be pushed into the bottle. I suspect user malfunction?? Classy way to open a bottle of wine!
Date published: 2018-02-28
Rated 4 out of 5 by from All wine bottles and cork sizes are not the same I received this quality wine corker about two weeks ago. We sometimes buy larger bottles which will not work with the corker. Also, finding out some corks are a bit different or longer which will not work. But your everyday bottle will do quite well and it is easy to work with that. One more thing, you must remove the covering over the cork before proceeding to cork the bottle. I hope that helps....But I love it....
Date published: 2018-01-25
Rated 5 out of 5 by from Never have problems again! I’ve been wanting this forever. Unbelievable looks, strength & efficiency. Gorgeous piece of equipment, and quite an eye catcher in our house with guests!
Date published: 2018-01-25
Rated 5 out of 5 by from Beautiful addition to bar! I purchased this as a gift for my parents. They loved the monogram on the base. It’s great quality and looks nice on the bar.
Date published: 2018-01-09
Rated 4 out of 5 by from Beautful Wine Opener We have bought two or three of these for gifts. Love how you can personalize them. The only problem we have had is the actual mechanism in the handle has broken after several uses. However the customer service at Frontgate is first rate and sent us a new one each time at no charge!
Date published: 2018-01-05
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I have this Wine opener only since Christmas and it’s not working properly. The screw is not coming down into the cork all the way therefore it doesn’t take the cork completely out without my help.  What can I do about this? 

Asked by: Lisa 132
We are very sorry to hear about your Granite Base Wine Opener. For further assistance with your item, please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-05-08

I have the Granite Base Wine Opener but it is currently not working. It appears that the corkscrew portion has jammed and broke. Are there replacement parts that can be purchased for this item? It is no longer under warranty and would like to fix it.

Asked by: Hossyboy1
Thank you for your interest in the Granite Base Wine Opener. For parts requests please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-04-27

can i purchase the top brass part of the wine opener

Asked by: Akiva
Thank you for you interest in the Granite Base Wine Opener. For replacement parts information, please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JCFrontgateService
Date published: 2018-01-19

I got the wine opener to work once and now it won’t work. That is one of the negative reviews. That it works once and that is it. Any suggestions? 

Asked by: Jennb72
We are very sorry to hear about your Granite Base Wine Opener. For assistance with your item we recommend contacting our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-01-02

How can I get a replacement handle for my opener

Asked by: Tiimf
Thank you for your interest in the Granite Base Wine Opener. For parts requests we recommend contacting our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2017-12-29

How do you use?

Asked by: Quicksilver
Thank you for your interest in the Granite Base Wine Opener. We recommend viewing the uncorking instructions PDF link in the item overview. If you still need assistance, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2017-12-29

I broke an internal "rubber" piece that is critical to the unit's operation. Where can I get replacement parts?

Asked by: harv321
Thank you for your interest in the Granit Base Wine Opener. Please call in to our Product Specialist Department at 800-537-8484 and they can assist you with this.
Answered by: RWFrontgateService
Date published: 2017-12-01

Have you corrected the complaint that people had about not pulling the cork out? Would not want to purchase a defected product. Such a wonderful deal, what a shame.

Asked by: nanimarie
Thank you for your interest in the Granite Base Wine Opener. We have no issues with the cork not coming out.
Answered by: RWFrontgateService
Date published: 2017-12-25
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Product:41973-Granite Base Wine Opener