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Granite Base Wine Opener is rated 3.8 out of 5 by 278.
Rated 1 out of 5 by from WARNING! Absolute CRAP! DO NOT BUY. If I could give no stars, I would. Looks snazzy. Took them 3 times to send me a non-defective one and to get the custom engraving right. Once they finally sent what I paid for, it crapped out less than 6 months later. Absolute crap and waste of money. And yes, that is the cork screw all mangled inside the opening mechanism in the photo I listed.
Date published: 2021-01-03
Rated 1 out of 5 by from Looks Beautiful But.... I was so sad it broke after 1 year. Loved it until it broke. Frontgate did give me a cert for 50% of what I paid. That was nice...
Date published: 2020-06-23
Rated 1 out of 5 by from failure this is the 2nd Frontgate wine opener i have owned. First one lasted about 2 years, then failed pulling out a hard cork. I was given this one as a gift as a replacement. After about 6 months of use, the handle broke completely off. No replacement parts available per Frontgate, and since it was a gift with no proof of purchase, no "warranty" available.
Date published: 2020-05-16
Rated 1 out of 5 by from Wine opener I was given a wine opener from my daughter. After about a year, maybe longer the plastic slug broke. No problem,right? Wrong! Customer service says my daughter can only order the part. For security reasons. Are you kidding me? DO NOT BUY from Frontgate
Date published: 2020-05-02
Rated 1 out of 5 by from eventually it will fail worked great for a year and then the metal screw component as other have described curls up and fails, it can not be repaired
Date published: 2020-03-18
Rated 5 out of 5 by from Repeat customer Beautiful wine opener An excellent choice for display.
Date published: 2020-01-11
Rated 5 out of 5 by from Great appearance and performance! Having purchased many gimmicky wine openers over the years, I have finally made my second purchase of this style. First of all, it's beautiful to look at. Secondly, it's always where I want it- on the counter next to our wine cooler. Thirdly, it's substantial in terms of construction and materials used. And finally, it's easy to use and my wife loves it, especially if I'm not around and she needs a bottle opened. This is a welcome addition that looks great being left out in plain sight.
Date published: 2019-12-26
Rated 5 out of 5 by from For the people who have everything We received this as a Christmas gift years ago and as soon as we opened it we couldn't wait to purchase it for someone else! We bought it for "friends who have everything" who are wine snobs (lol) and had it monogramed of course. It's very functional and sturdy despite the elegant appearance. Would purchase for future gifts again!
Date published: 2019-12-19
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We are trying to replace the corkscrew worm for our wine opener. We tried a replacement part for the legacy and it didn't work. What are where can we get one? Thanks.

Asked by: Laurie111
Thank you for your interest in the Granite Base Wine Opener. For part information, please contact our Customer Service Department at 1-888-263-9850.
Answered by: RL Frontgate Service
Date published: 2020-09-30

I have the wine opener but the hand broke--can I purchase a new handle

Asked by: Padge
Thank you for your interest in the Granite Base Wine Opener. Please contact our Product Specialist Department at 800-537-8484 and they can assist you.
Answered by: CHFrontgate Service
Date published: 2019-10-08

We own this opener but it now has a broken internal parts. Are parts available?

Asked by: Bev 1990
We are very sorry to hear about your Granite Base Wine Opener. For part information, please contact our Product Specialist Department at 800-537-8484 and they can assist you.
Answered by: RL Frontgate Service
Date published: 2019-10-04

My opener worked well for years but just stopped pulling out the cork What can I do--replace the screw--please advise Bill B

Asked by: WBart
We are very sorry to hear about your Granite Base Wine Opener. For part information, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: RL Frontgate Service
Date published: 2019-09-14

How tall is this with the handle pointing down? Wondering if it can fit on my bar counter beneath the wall cabinet above?

Asked by: SBrent
Thank you for your interest in the Granite Base Wine Opener. The dimensions of this wine opener are 7"W x 12"D x 24"H.
Answered by: RL Frontgate Service
Date published: 2019-06-05

Do you sell the opener portion only. I have the stand but my opener broke. I purchased it at Frontgate.

Asked by: Penny Choate
Thank you for your interest in the Granite Base Wine Opener. Please call our Product Specialist at 1-800-537-8484 for replacement parts.
Answered by: AVFrontgateService
Date published: 2019-05-16

where is it manufactured?

Asked by: exan
Thank you for your interest in the Granite Base Wine Opener. This product is manufactured in China.
Answered by: JCFrontgateService
Date published: 2019-04-01

The holes that are drilled into the granite base are far too large to accept the screws that attach the metal arm to the base. Is there supposed to be an insert of some type that will go into the holes in the granite and into which the screws then thread?

Asked by: SLS53
Sorry to seem argumentive, but there were indeed supposed to be inserts (“nutserts”) in the holes that are drilled into the bottom of the base. Frontgate customer service sent me a replacement base, which I received today and which has brass nutserts glued into the holes - as it should be. So now all is good. I just wanted others to know that if they receive a base that appears to have no method by which to attach the arm, then it is a defective base. 
Answered by: SLS53again
Date published: 2019-02-27

what are the measurement of the base

Asked by: Ann 1195
Thank you for your interest in the Granite Base Wine Opener. The dimensions of the base are 7"W x 12"D.
Answered by: RWFrontgateService
Date published: 2018-11-16

our screw that uncorks the wine came out and is not replaceable....any suggestions or parts we can buy? thanks Marty Bingham

Asked by: Bingham
We are sorry to hear about your Granite Base Wine Opener. For parts requests please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-10-18

Can we obtain a new handle? The black handle on our opener has come off. The threading inside the handle is bare. The opener is the granite base opener.

Asked by: Wine lover
We are very sorry to hear about your Granite Base Wine Opener. For parts requests, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2019-06-19

Hi there, I have had this granite based wine opener for 5 years and loved it. The granite pull handle on the end of the pull, came loose and broke. How might I find a replacement?

Asked by: G in FL
We are very sorry to hear about your Granite Base Wine Opener. For parts requests please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2018-08-24

I have a Reserve Grand wine bottle opener. I had to take it apart and I cannot put it back together. Does something exist that tells you how to assemble the wine opener?

Asked by: Kelvin
Thank you for your interest in the Granite Base Wine Opener. To receive new instructions for your wine opener, please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-08-17

Can I order just the opener part?  The base is fine but the opener seems worn out.

Asked by: Big DE
Thank you for your interest in the Granite Base Wine Opener. For parts requests please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2018-08-13

The spiral cork screw on my granite based opener is worn out. Can I order a new one?

Asked by: Mamanan
Thank you for your interest in the Granite Base Wine Opener. We are sorry to hear about your item. For parts requests please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2018-08-01

I have this opener and the handle broke.  I want to keep the base.  Can I just order the top piece separately?

Asked by: kellyann
We are very sorry to hear about your Granite Base Wine Opener. For parts requests, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2018-07-26

I purchased this opener about a year and a half ago and the screw mechanism is broken. Can I purchase parts to repair ?

Asked by: Horsemomof3
Thank you for your interest in the Granite Base Wine Opener. Please call in to our Product Specialist Department at 800-537-8484 and they can assist you with getting replacement parts.
Answered by: RWFrontgateService
Date published: 2018-07-20

My granite base fell and broke. How can I get a replacement?

Asked by: Gabe G
We are very sorry to hear about your Granite Base Wine Opener. For parts requests please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2018-05-29

RE: Granite Base Wine Opener, item #41973, gunmetal. Is the cork removal assemble available? I don't need the base or the metal arm but the removal assembly casting is cracking.

Asked by: Nomack24
We are very sorry to hear about your Granite Base Wine Opener. Please contact our customer service at 1-888-263-9850 or service@frontgate.com for parts requests.
Answered by: JLFrontgateService
Date published: 2018-07-03

I have this Wine opener only since Christmas and it’s not working properly. The screw is not coming down into the cork all the way therefore it doesn’t take the cork completely out without my help.  What can I do about this? 

Asked by: Lisa 132
We are very sorry to hear about your Granite Base Wine Opener. For further assistance with your item, please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-05-08

I have the Granite Base Wine Opener but it is currently not working. It appears that the corkscrew portion has jammed and broke. Are there replacement parts that can be purchased for this item? It is no longer under warranty and would like to fix it.

Asked by: Hossyboy1
Thank you for your interest in the Granite Base Wine Opener. For parts requests please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-04-27

can i purchase the top brass part of the wine opener

Asked by: Akiva
Thank you for you interest in the Granite Base Wine Opener. For replacement parts information, please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JCFrontgateService
Date published: 2018-01-19

I got the wine opener to work once and now it won’t work. That is one of the negative reviews. That it works once and that is it. Any suggestions? 

Asked by: Jennb72
We are very sorry to hear about your Granite Base Wine Opener. For assistance with your item we recommend contacting our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-01-02

How can I get a replacement handle for my opener

Asked by: Tiimf
Thank you for your interest in the Granite Base Wine Opener. For parts requests we recommend contacting our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2017-12-29

How do you use?

Asked by: Quicksilver
Thank you for your interest in the Granite Base Wine Opener. We recommend viewing the uncorking instructions PDF link in the item overview. If you still need assistance, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2017-12-29

I broke an internal "rubber" piece that is critical to the unit's operation. Where can I get replacement parts?

Asked by: harv321
Thank you for your interest in the Granit Base Wine Opener. Please call in to our Product Specialist Department at 800-537-8484 and they can assist you with this.
Answered by: RWFrontgateService
Date published: 2017-12-01

Have you corrected the complaint that people had about not pulling the cork out? Would not want to purchase a defected product. Such a wonderful deal, what a shame.

Asked by: nanimarie
Thank you for your interest in the Granite Base Wine Opener. We have no issues with the cork not coming out.
Answered by: RWFrontgateService
Date published: 2017-12-25

Does it have a foil cutter?

Asked by: key west
Thank you for your interest in the Granite Base Wine Opener. This item does not include a foil cutter.
Answered by: JLFrontgateService
Date published: 2017-11-21

How much over head space is needed? How tall is it?

Asked by: Stop it
Thank you for your interest in the Granite Base Wine Opener. This item is 24"H.
Answered by: JLFrontgateService
Date published: 2017-11-07

How do I repair a loose screw anchor in the granite base?

Asked by: Markem
We are very sorry to hear about your Granite Base Wine Opener. For further assistance we recommend contacting customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2017-11-03
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Product:41973-Granite Base Wine Opener