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Isola Outdoor Kitchen in Weathered Teak & Washed White Wicker is rated
out of
5 by
5.
Rated 1 out of
5
by
cleaning wizard from
Never again, terrible quality!
I have recently purchased the 4 door cabinet and 2 stacking chairs in weathered. The wood is spintered on the chairs. The doors on the cabinet are hung crooked and there was a stain on one of the panels. The shelves has gouges. So, why not return? Frontgate asks for original box. No way! Too much cardboard and way too heavy to handle without hiring help. I am so disgusted that I will not order from Frongate again. They used to have quality products. Now that's a laugh. Are you listening Frontgate???
Date published: 2024-06-07
Rated 1 out of
5
by
Elizabeth Paul from
DO NOT ORDER - NIGHTMARE EXPERIENCE
I bit the bullet and ordered an expensive piece from this collection despite the MANY reviews complaining about the piece arriving broken. Lo and behold, it arrives broken in 4 pieces — and not just transit issues (those too) — shelves installed backwards with odd etchings on the front, 3 broken feet, etc. The delivery guys were like “mark this rejected and we’ll send it back. it’s BAD.” I went ahead and called frontgate to let them know it’s coming back, and given that this appears to be a systemic issue, asked for a refund.
That was a nearly month ago. No refund. No update whatsoever. They’ve now been holding about $3000 of my money for two months from the time of order. I called customer service and was told that return pieces can take 3+ weeks and they won’t refund any of my money until it arrives — only there’s no tracking system, so she can’t say when that will be. It’s so disappointing because the piece was very pretty and we’re it not for the myriad quality issues, I would have kept it.
Date published: 2023-07-11
Rated 1 out of
5
by
CCNYC from
Terrible quality
I purchased this and other items in the collection and had to return them because of the poor quality. I received a replacement that was even worse. Stay away from this
Date published: 2023-06-13
Product:173441_WEA-Isola Outdoor Kitchen in Weathered Teak & Washed White Wicker
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