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Luxury Mahogany Pet Residence Dog Crate is rated 3.8 out of 5 by 91.
Rated 2 out of 5 by from Quality has declined over the years My sister and I have bought this crate 4 times since 2011. The one I just received this April was damaged and needed parts replaced (top was scratched and back panel cracked). When Frontgate shipped the replacement parts, the top in the new box was also scratched and it was worse than the first one. The door on this is also crooked in a way that makes it difficult to close. The dowel and camlock assembly also seems less sturdy than prior crates. All-in-all I paid a LOT of money for a piece that is still damaged and hard to close. I don't think ever I'll buy it again.
Date published: 2018-06-04
Rated 1 out of 5 by from Not happy with quality or return procedure I ordered the large pet residence. It arrived in 2 big boxes. The top arrived broken. The wood molding is stapled together and one of the staples is too far apart. This allowed the top panel (which was only glued in) to fall out. I contacted frontgate for a replacement top. They want me to box everything up (both boxes) and drop off at UPS. Each box weighs 50 pounds. All I want is new top, I don’t know why I have to send the undamaged parts back. I am disappointed with the workmanship, especially for the price.
Date published: 2018-04-15
Rated 4 out of 5 by from It is like a piece of furniture I've had this crate for 8-9 years and it has held up well. The door is not real sturdy and will not hold in a determined dog. My Husky ruined the door but by then we just leave the door open since she is well behaved now. It is like a beautiful piece of furniture. My only real complaint is that the plastic tray doesn't last. It will fall apart and crack. I wish I could buy a replacement from Frontgate. I couldn't find the exact size in the stores. I have a replacement tray but it really fits poorly. I could also use a new door.
Date published: 2018-04-13
Rated 5 out of 5 by from Beautiful gift! This is the second luxury crate I have purchased. The first was 2 or 3 years ago and still love it for my Doberman. It allows a crate for a large dog that looks like a piece of furniture verses a metal crate. Most recently I purchased the medium luxury crate for an 80 year old friend who’s home is all antiques. Though the crate is not, it fits in far better than her old standard metal crate. When my boyfriend and I delivered the crate on Christmas Day her pup jumped in it rolling around as if he too appreciated it!!
Date published: 2018-01-11
Rated 4 out of 5 by from very attractive Our crate arrived in very good condition- no dents or blemishes in the wood. My husband was able to assemble without any issues. He did find using his furniture clamps to be helpful holding the parts while aligning the predrilled holes. I did purchased the bumpers but don't plan to use it or the bed that came with until my dog out grows the puppy chewing stage- doesn't matter what the quality or item is, puppies need to chew and especially if left in crate so long they are bored.
Date published: 2017-12-15
Rated 2 out of 5 by from No worth the money I splurged and bought this luxury crate for my corgi puppy. I waited until she was 7 months old before moving her into the this crate. Assembling the crate wasn't too bad, except that not all of the pieces line up exactly as they should have. The door is of poor quality and a real pain to latch.....I expected better quality. Don't bother with the bumper pad, as it ties onto the sides, and my corgi had chewed off all of the ties within the first day. She likes to 'bury' her treats in the corner under the crate pad.....which now needs to be replaced after one month as the cover is torn and the pad is disintegrating.
Date published: 2017-12-13
Rated 1 out of 5 by from An expensive piece of JUNK...unbelievable. The photos tell the whole story. I can't believe this is the same crate I ordered almost 10 years ago and is just as expensive. Horrible quality and smells like chemicals. The styrofoam is so broken up, it will be difficult to return!
Date published: 2017-11-29
Rated 5 out of 5 by from Classy These crates are like pieces of furniture. When anyone enters the room for the first time they always comment on how nice the crates are and then how much did they cost?
Date published: 2017-10-01
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I have had the large dog crate for about 6 years, the plastic tray cracked and you replaced it for us, even sending an extra. Both of those have fallen apart as well. My husband placed a piece of wood in there. I need new tray and new pad for crate?

Asked by: kellpeec
We are very sorry to hear about your Luxury Mahogany Pet Residence Dog Crate. For parts requests, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2018-08-22

Do you have a XL size for a great Dane? 120 lbs?

Asked by: HollyL
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. The Large (Up to 80 lbs.) size is the largest size this item comes in.
Answered by: JLFrontgateService
Date published: 2018-08-06

I need a replacement tray for the largest size crate. Do you sell it?

Asked by: Mike 56
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. We do not sell the tray for this item separately; however, for parts requests, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2018-05-29

Our crate did not come with the crate pad.  Does this come separately?

Asked by: missingcratepad
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. This crate does come with a pad; however, it may come shipped separately in a second box. If you still have not received the included pad, we recommend contacting our customer service at 1-888-263-9850 or service@frontgae.com for further assistance. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-03-27

Do the side screened panels roll up?

Asked by: KMarie003
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. The side panels do roll up.
Answered by: JLFrontgateService
Date published: 2018-02-01

Can I get a new tray for one of these? The crate is fine but the reay is very worn Thanks

Asked by: aed1
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. Please call in to our Product Specialist Department at 800-537-8484 and they can assist you with this.
Answered by: RWFrontgateService
Date published: 2018-02-18

What are the dimensions of the large crate assembled?

Asked by: Jsonn
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate in Large. The dimensions are as follow: Large Exterior: 29"W x 43"D x 32"H, 85 lbs. Large Interior: 23-1/2"W x 38"D x 26-1/2"H.
Answered by: RWFrontgateService
Date published: 2018-01-04

On the #42955 gate.  Does the gate work on both the right and left sides?

Asked by: Captain817
Thank you for your interest in the 34"H Expandable Freestanding Mesh Pet Gate. This item is designed to have the door open as shown; it cannot be reversed.
Answered by: JLFrontgateService
Date published: 2017-12-11
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Product:62655-Luxury Mahogany Pet Residence Dog Crate