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Luxury Mahogany Pet Residence Dog Crate is rated 3.8 out of 5 by 95.
Rated 3 out of 5 by from Beautiful but many assembly and design flaws These look fantastic and good enought for a living room but the quality does not match the price - assembly is difficult and several pieces always need to be glued or adjusted.
Date published: 2018-10-26
Rated 2 out of 5 by from Falling apart before I could construct it I previously bought one of these dog crates about 5 years ago and it was 4 stars( not 5 just due to the price tag) but with it as it has held up. This one looks the same but sadly is NOT of the same caliber. Two of the bolt lock screw joints broke loose and I had to use Gorilla Glue to fasten the top on! I would have sent it back but it is a huge item and such a pain! I really don’t want to put together another one! I would definitely not spend the $ on this and find someone who would hand make one for about the same amount of $ and I am sure it would be sturdier.
Date published: 2018-10-12
Rated 2 out of 5 by from Poor quality The only redeeming quality of this dog crate is the look. Mine door never has shut properly- only if you knew how to lift it to the perfect angle did it actually lock. Now less than 2 yrs the door has completely fallen off. And don’t try to move it without lifting from the bottom or else the wooden pegs used to hold it together will come loose and the whole thing will come apart! Save you money and just buy a canvas crate cover for a traditional, well made metal crate you can find at any pet store !
Date published: 2018-10-04
Rated 1 out of 5 by from Worst product I'v ever bought Wife bought this for our dog, I'm an engineer. I've put all kinds of stuff together. This was used, was obviously re-packed and been painted over (badly). It had a chewed piece included (yes - Chewed by a dog), holes mis-aligned, parts missing, absolute junk. Cannot believe this product is sold by Frontgate which normally sells decent stuff. Be warned don't buy it.
Date published: 2018-09-25
Rated 2 out of 5 by from Quality has declined over the years My sister and I have bought this crate 4 times since 2011. The one I just received this April was damaged and needed parts replaced (top was scratched and back panel cracked). When Frontgate shipped the replacement parts, the top in the new box was also scratched and it was worse than the first one. The door on this is also crooked in a way that makes it difficult to close. The dowel and camlock assembly also seems less sturdy than prior crates. All-in-all I paid a LOT of money for a piece that is still damaged and hard to close. I don't think ever I'll buy it again.
Date published: 2018-06-04
Rated 1 out of 5 by from Not happy with quality or return procedure I ordered the large pet residence. It arrived in 2 big boxes. The top arrived broken. The wood molding is stapled together and one of the staples is too far apart. This allowed the top panel (which was only glued in) to fall out. I contacted frontgate for a replacement top. They want me to box everything up (both boxes) and drop off at UPS. Each box weighs 50 pounds. All I want is new top, I don’t know why I have to send the undamaged parts back. I am disappointed with the workmanship, especially for the price.
Date published: 2018-04-15
Rated 4 out of 5 by from It is like a piece of furniture I've had this crate for 8-9 years and it has held up well. The door is not real sturdy and will not hold in a determined dog. My Husky ruined the door but by then we just leave the door open since she is well behaved now. It is like a beautiful piece of furniture. My only real complaint is that the plastic tray doesn't last. It will fall apart and crack. I wish I could buy a replacement from Frontgate. I couldn't find the exact size in the stores. I have a replacement tray but it really fits poorly. I could also use a new door.
Date published: 2018-04-13
Rated 5 out of 5 by from Beautiful gift! This is the second luxury crate I have purchased. The first was 2 or 3 years ago and still love it for my Doberman. It allows a crate for a large dog that looks like a piece of furniture verses a metal crate. Most recently I purchased the medium luxury crate for an 80 year old friend who’s home is all antiques. Though the crate is not, it fits in far better than her old standard metal crate. When my boyfriend and I delivered the crate on Christmas Day her pup jumped in it rolling around as if he too appreciated it!!
Date published: 2018-01-11
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Hi, How much does the Medium size Mahogany Pet Residence Weigh?

Asked by: carrit48
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. The Medium Pet Residence weighs approximately 52 lbs.
Answered by: RWFrontgateService
Date published: 2018-10-25

Do you sell just the tray for this model.  We bought the crate from front gate about 12 years ago.

Asked by: Glenarva
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. We do not sell the tray separately. However, for parts information, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2018-09-18

I have had the large dog crate for about 6 years, the plastic tray cracked and you replaced it for us, even sending an extra. Both of those have fallen apart as well. My husband placed a piece of wood in there. I need new tray and new pad for crate?

Asked by: kellpeec
We are very sorry to hear about your Luxury Mahogany Pet Residence Dog Crate. For parts requests, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2018-08-22

Do you have a XL size for a great Dane? 120 lbs?

Asked by: HollyL
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. The Large (Up to 80 lbs.) size is the largest size this item comes in.
Answered by: JLFrontgateService
Date published: 2018-08-06

I need a replacement tray for the largest size crate. Do you sell it?

Asked by: Mike 56
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. We do not sell the tray for this item separately; however, for parts requests, please contact our customer service at 1-888-263-9850 or service@frontgate.com.
Answered by: JLFrontgateService
Date published: 2018-05-29

Our crate did not come with the crate pad.  Does this come separately?

Asked by: missingcratepad
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. This crate does come with a pad; however, it may come shipped separately in a second box. If you still have not received the included pad, we recommend contacting our customer service at 1-888-263-9850 or service@frontgae.com for further assistance. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2018-03-27

Do the side screened panels roll up?

Asked by: KMarie003
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. The side panels do roll up.
Answered by: JLFrontgateService
Date published: 2018-02-01

Can I get a new tray for one of these? The crate is fine but the reay is very worn Thanks

Asked by: aed1
Thank you for your interest in the Luxury Mahogany Pet Residence Dog Crate. Please call in to our Product Specialist Department at 800-537-8484 and they can assist you with this.
Answered by: RWFrontgateService
Date published: 2018-02-18
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Product:62655-Luxury Mahogany Pet Residence Dog Crate

Luxury Mahogany Pet Residence Dog Crate

Quilted Bumper for Mahogany Pet Residence