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Nova Patio Heater is rated 4.1 out of 5 by 20.
Rated 1 out of 5 by from Non-working product - poor customer service Simply put, the heater doesn't produce much heat. The description states that it covers a 9.5 foot radius, but it's closer to 1 foot at most. A few other issues - the cover was ripped when it arrived and the door to the propane tank barely stays attached. For $1000 you can buy a much better product. The product also ships in a very difficult to break down wooden crate. When I used the live chat to discuss the issues I was having, I was offered an exchange however that would not ship for another month. I was then told that I would have to calal in to complete the exchange so after wasting 20 minutes on the chat, I call. Once on the phone I asked for a discount and I was told they could give me 5% or a "small gift certificate for a future purchase". I opted to return the product and buy one from another company.
Date published: 2020-09-21
Rated 1 out of 5 by from UNDER ENTHUSED Selected this heater for style. Big mistake! 1) Sitting right next to the heater, it produced little if any tangible warmth. It serves more as an esthetic purpose. 2_Bottom heavy and can tip over easily. BE AWARE this particular brand does not have readily available replacement tubes should you need them for any reason.
Date published: 2020-09-20
Rated 5 out of 5 by from Love it! Was a lot bigger and more sturdy than I hs imagined. It’s really visually capturing and makes a nice added piece to our outdoors. It puts off a good amount of heat although it a a bit high off the ground so if you are sitting low juts expect it to not feel like you are sitting right next to a fire pit.
Date published: 2020-09-15
Rated 3 out of 5 by from Nice heater lacks on the fit and finish Heater works well and generally looks nice. the base is could use a little more attention to fit and finish but not bad. The problems I had with fit and finish included poor fit between the metal heater portion and the tank enclosure, one of the metal protection grates did not fit properly and required quite a bit of tweaking to get it to fit, the nuts holding down the top cap was not threaded properly, I had to make a trip to Home Depot to purchase a replacement, not insurmountable but annoying non the less. Other than the fit and finish, its a nice heater, the flame is attractive and it is easy to use. quite a bit sturdier that others on the market. At this price, I would have expected a little more quality.
Date published: 2020-08-19
Rated 5 out of 5 by from Patio Heaters The product is just as pictured, heavy enough to withstand some wind but light enough to lift onto roller. Product does NOT have wheels, so we had to buy a stand to move it on. Color is perfect - a slate gray. Heat put out by two heaters good for patio with table of 10 people.
Date published: 2020-08-18
Rated 5 out of 5 by from With the wait Love it. Quality built as expected from frontgate, perfect height for our upper deck. Puts out enough heat for what we were looking for. Overall great patio heater, def would recommend.
Date published: 2020-06-02
Rated 5 out of 5 by from Beautiful Heater This heater is a beautiful addition to our backyard! It puts out a good amount of heat.
Date published: 2020-02-14
Rated 5 out of 5 by from Great Heater Perfect heater for the chilly nights on the Northern CA coast. We love to entertain and be outside and this heater serves us well.
Date published: 2020-01-08
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Does this heater come with wheels and a cover? Is the color really gray or is it more of a bronze the way that it appears in the picture.

Asked by: Pamala Kiriakos
Thank you for your interest in our Nova Patio Heater. This item will be grey in color and does not have wheels however, it does come with a cover.
Answered by: SB Frontgate Service
Date published: 2020-08-10

Is there a cover for the heater?

Asked by: ACK5
Thank you for your interest in the Nova Patio Heater. A cover is included.
Answered by: MSFrontgate Service
Date published: 2020-07-05

Can I hook this up to a Natural Gas Line from My house?  If so, do I need a different regulator?

Asked by: Dweber05
Thank you for your interest in the Nova Patio Heater. This patio heater cannot be converted to natural gas.
Answered by: RL Frontgate Service
Date published: 2020-07-02

What are the recommended distance to combustables?

Asked by: lasher
Thank you for your interest in the Nova Patio Heater. Combustible materials should not be within 24 inches of the top of the unit, or within 24 inches around the entire unit.
Answered by: CHFrontgate Service
Date published: 2020-07-02

do you sell just parts for this item?

Asked by: TaraGio
Thank you for your interest in the Nova Patio Heater. We apologize; we do not sell spare parts for this item. If you have purchased this item from Frontgate and are looking for replacement parts, please contact our Customer Service Department at 888-263-9850 for better assistance.
Answered by: JCFrontgateService
Date published: 2020-07-02

Does it use propane?

Asked by: Howard Strackbein
Thank you for your interest in the Nova Patio Heater. This heater is designed to be used with a standard 20 lb. propane tank.
Answered by: RL Frontgate Service
Date published: 2020-07-02

Does this heater have wheels?

Asked by: denise7941
Thank you for your interest in the Nova Patio Heater. This item does not have wheels.
Answered by: RL Frontgate Service
Date published: 2020-06-15

The glass cylinder in our new heater has broke. How can I purchase another one ?

Asked by: Chuck82
Thank you for your interest in Frontgate. We are sorry to hear about your Nova Patio Heater. For better assistance with replacement parts, please contact our Customer Service Department at 888-263-9850. We apologize for any inconvenience.
Answered by: JCFrontgateService
Date published: 2020-08-21
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Product:154983-Nova Patio Heater