At Frontgate, our primary focus is quality. We guarantee that every product we sell will stand up to the supreme test — our customers' satisfaction.
Our One-Year Guarantee lets you put any Frontgate product to the test. If for any reason you are not satisfied, simply return it within 90 days and we'll replace it or refund the cost of the item (excluding Shipping and Processing fees). In addition, we will repair or replace any product for a full year from the date of purchase.
Any items that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective. All returned items must be in their original packaging and in the condition in which they were received. Please wrap your item carefully; package and ship it so that damage does not occur. Follow the return process instructions on the pack slip or see our Easy Returns instructions.
Holiday Order Return Information
Christmas merchandise purchased after September 1st must be returned before December 23rd or within 30 days of purchase (whichever occurs later).
Holiday Light Policy: Our Holiday Trees and Greenery carry a 3-season warranty on factory-installed lights. Lighting issues can frequently be resolved with simple troubleshooting tactics. Please refer to the troubleshooting guide included with the merchandise or online. Frontgate will provide replacement strands or bulbs on defective factory-installed lights at no charge (does not cover burned out bulbs or product that is damaged due to misuse, neglect, or is intentionally altered).
All returned items must be in their original packaging and in the condition in which they were received. Please wrap your item carefully; package and ship it so that damage does not occur. Follow the return process instructions on the pack slip or visit our website for more information regarding returns.
For further assistance with returns, please contact us at 1-800-436-2100.