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Shipping & Processing

Shipping & Processing

This information is for orders within the continental United States only, for international shipping and processing please refer to the International FAQs.

Frontgate orders for in-stock merchandise are generally delivered within 3-7 business days. Shipping charge estimates are available on our Shopping Cart page after you select your desired items for purchase. You can also consult our Shipping and Processing charges for more details.

STANDARD SHIPPING

Smaller items are shipped via standard ground service. In-stock items will generally arrive in 3-7 business days. Items that ship directly from the manufacturer may take longer. Please note: Items ordered at the same time may not be delivered together. Allow 3 additional days if your order includes personalized items. Shipping and delivery charges are subject to change. Shipping and delivery charges are calculated on the lowest advertised price of each item, prior to any promotional discounts.

Standard Shipping Charge
Per Address*
$0-$200 15%
$200.01-$3000 10%
$3000.01+ $299

EXPEDITED SHIPPING

We offer Two Business Day or Next Business Day Expedited Shipping on many items. Expedited orders received by 4 pm ET Monday–Friday are shipped the same day. Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday. Rates start at $19 for Two Business Day and $25 for Next Business Day and increase based on the size of your order. The amount will be calculated in your bag, or call us for a quote.

OVERSIZE HANDLING FEE

Some bulky or heavy items have an additional oversize handling fee. Oversize handling fees are shown when you select your item to purchase. This handling fee is in addition to the Standard Shipping or Truck Delivery charge.

TRUCK DELIVERY

Larger items are shipped via a truck delivery partner and will generally be available for delivery 2–3 weeks after shipping. We provide two options for Truck Delivery Service: Threshold and In-Home.

Threshold Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage or covered area. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is available by upgrading to In-Home delivery.

Threshold Delivery Charge
Per Address*
$0-$1000 $99
$1000.01-$5000 10%
$5000.01+ $499

In-Home Delivery

On many larger items like furniture, you have the option to upgrade the delivery experience to In-Home Delivery. Some items only ship via In-Home Delivery. With our In-Home Delivery service, the item will be brought inside your home, unpacked, and placed in its final destination, and the packaging materials will be removed. Assembly is not included.

In Home Delivery Charge
Per Address*
$0-$1000 $129
$1000.01-$5000 12%
$5000.01+ $599

*Shipping and delivery charges are subject to change. Shipping and delivery charges are calculated on the lowest advertised price of each item, prior to any promotional discounts.


Truck Delivery Scheduling

After your items have shipped, you will be contacted by our delivery partner to schedule a day for your delivery. When scheduling, share any restrictions or special circumstances that could impact your delivery. This includes, but is not limited to, narrow roads, restricted delivery times, gated entrances, proof of insurance requirements, multiple flights of stairs and service elevator restrictions. It’s important to ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

What to expect for Delivery

The day before your delivery, you will receive a call with your four-hour delivery window. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture during the delivery.

Accepting your Delivery

If you observe an imperfection, note it on your delivery paperwork, and either refuse the item or contact us at 888-263-9850 for a resolution.

STANDARD SHIPPING & PROCESSING CHARGES

FLAT-RATE SHIPPING: Some smaller, lighter items with higher prices are charged a lower flat-rate fee separately from other items in your order. These items are indicated at checkout.

HAWAII, ALASKA AND US TERRITORIES: Many items can be shipped or delivered to Hawaii, Alaska and US Territories. Additional charges may apply, and a longer transit time may be required. These charges will be shown in your shopping bag, or call us for details.

INTERNATIONAL DELIVERY: Delivery times and rates may vary depending on location. Visit us online for details, or call us at 800-626-6488 for a quote. Shipping quotes do not include any applicable duty, value-added taxes (VAT) or import consumption taxes.

APO / FPO: Standard Shipping to an APO/FPO box is provided by the US Postal Service. Orders are limited to under $400 and less than 70 lbs.

SALES TAX: Frontgate collects sales tax where required under federal and state law. The sales tax amount displayed online is an estimate. The actual sales tax will be calculated when your order is completed and displayed on your order summary. Shipping and handling charges may be subject to sales tax.

Shipping and delivery charges are subject to change. Shipping and delivery charges are calculated on the lowest advertised price of each item, prior to any promotional discounts.

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