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Ribbed Wheeled Base for 7-1/2' to 11' Umbrellas is rated 3.6 out of 5 by 13.
Rated 5 out of 5 by from Heavy weight stand with shipping problems. I received this stand today and it is exactly as advertised. Very heavy, smooth rolling wheels and a rich bronze color. Shipping was prompt.
Date published: 2017-05-11
Rated 2 out of 5 by from How can I get Frontgate to respond appropriately? Can you please send me the parts that were missing from the ribbed wheeled base for 7 1/2' to 11' umbrellas? Missing was the sleeve to put the umbrella's pole in and the tightening brackets that would be on the sleeve. please respond and send me these parts. I bought a lot of great merchandise from Frontgate but was missing these two items.
Date published: 2017-02-27
Rated 3 out of 5 by from Heavy We received the base and box was destroyed due to weight. Two of the three base bolts were loose in box. No instructions. Tried to get bolts in and could not. RealIzed the threads on the bolts are coming off. REALLY CHEAP BOLTS. Zinc. Called and they cold not get new unit in until Sept. Or new bolts for weeks. Went to local hardware store and got bolts. I had to make it happen for 4th of July event. No one ever called me back from technical support like they said they would.
Date published: 2016-06-20
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I have the base.  I need the tightening knobs, since the screws have rusted.

Asked by: Guy V
We are very sorry to hear about your Ribbed Wheeled Base for 7-1/2' to 11' Umbrellas. For better assistance with replacement parts, please contact our Customer Service Department at 888-263-9850. We apologize for any inconvenience.
Answered by: JCFrontgateService
Date published: 2020-05-09

What is the brand or manufacturer of the base 

Asked by: Brini05
Thank you for your interest in the Ribbed Wheeled Base for 7-1/2' to 11' Umbrellas. For better assistance, please contact our Product Specialist Department at 800-537-8484. We apologize for any inconvenience.
Answered by: JCFrontgateService
Date published: 2020-04-29

Will the delivery people take this into the back yard for you or do you have to hire other people to move it from the front porch?

Asked by: KJGannon
Thank you for your interest in the Ribbed Wheeled Base for 7-1/2' to 11' Umbrellas (63438). This item ships via standard ground service.
Answered by: MSFrontgate Service
Date published: 2020-04-16

Have a very heavy base baron frontgate... the base pole has become loose... the base pole that attached to the cement base... how and where do i tighten it??  Can’t see how it tightens... thanks

Asked by: JSP Boston
Thank you for your interest in the Ribbed Wheeled Base for 7-1/2' to 11' Umbrellas. For part information, please contact our Product Specialists at 1-800-537-8484 or ps@frontgate.com.
Answered by: RL Frontgate Service
Date published: 2019-09-13

What are the wheels made out of? Are the wheels attached to the base?

Asked by: Umbre
Thank you for your interest in the Ribbed Wheeled Base for 7-1/2' to 11' Umbrellas. The wheels are made of a durable plastic and they are attached to the base.
Answered by: RL Frontgate Service
Date published: 2019-08-21

My base 63438 BLA came with a hardware kit (#5318-777) but no explanation for why this kit was included. What is this kit for? And the diagram (# 5318-887) that came with the kit? No explanation/instructions for that either. 4 bolts, 8 washers - for what?

Asked by: Anonymous
Thank you for your interest in the Ribbed Wheeled Base for 7-1/2' to 11' Umbrellas. I am so sorry your item did not come with instructions. Please contact our Product Specialists at 1-800-537-8484. They will be able to send you the instructions and walk you through the assembly.
Answered by: AVFrontgateService
Date published: 2020-05-03

My ribbed wheeled base is missing the bolts and the pipe that will hold the umbrella? Where is it? How do I get it?

I received two of these bases and have not received any of the pipes or poles with the bolts to hold in place the 2 umbrellas we also received from front gate. Please tell me how I can get these missing pieces as we cannot use the stands or the umbrellas without these parts!!!
Asked by: BBeth
We are very sorry to hear about your Ribbed Wheeled Base for 7-1/2' to 11' Umbrellas. For parts requests or issues with your item please contact our customer service at 1-888-263-9850 or service@frontgate.com. We sincerely apologize for any inconvenience this may cause.
Answered by: JLFrontgateService
Date published: 2020-04-30

How do I attach the weight to the wheeled base?

I just received the 130lb wheeled umbrella base. The weight has 3 screws sticking up but there is no way to screw it into the bronze coated base. How do I screw it together? Thanks.
Asked by: sallyrob4
did yours come with the sleeve for you to put the umbrella into? Mine just came as the base without the sleeve and without the screws or bolts to tighten around the umbrella pole. So I am trying to figure out what 3 screws you are talking about.
Answered by: BBeth
Date published: 2017-04-29
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Product:63438-Ribbed Wheeled Base for 7-1\/2\' to 11\' Umbrellas