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Whitman Bar and Counter Stool is rated 5.0 out of 5 by 2.
Rated 5 out of 5 by from Love the Whitman Stools Love the Whitmans chairs. The quality is excellent and beautiful. Very comfortable. I have no issue with the chair at all. I ordered 5 chairs. 4 of them were packaged carefully, covered with a cover and corners protected with foam and cardboard. The fifth chair has been an issue. It was damaged. I sent it back and the replacement was not in a frontgate box, not covered and packing material was just shoved in the box, the chair was damaged, and 2 foot pads missing with nails sticking out. I returned that chair. The 4th chair arrived in the same condition and damaged. I will say that consumer service live chat and speaking with a live person on the phone has been very accommodating and helpful - replacing each chair, but I have to wait 10 days in-between each damaged chair to finally get a chair. Supposedly, they were suppose to check the chair before it left the warehouse and make sure it wasn't damaged, but in the process they did not cover the chair or repackage the chair. So it came damaged and dirty. Despite all the problems I had with the this last chair to arrive unscathed, Frontgate customer service has been great and keep replacing the chair until it is satisfactory. I'm not thrilled with the warehouse process and sloppiness in allowing the chairs to go out without repacking them adequately. They seem to have chairs returned due to damage and just relabel them and send them back out for shipment.
Date published: 2022-09-15
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Product:172650-Whitman Bar and Counter Stool