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Café Bar Stools. Set of Two is rated 3.7 out of 5 by 17.
Rated 3 out of 5 by from Check for Parts! hardware missing in box for second stool. Had to call for extra parts
Date published: 2023-02-17
Rated 2 out of 5 by from Wouldn't know?!! Hard to know how the product looks completed when I bought 6 of these stools and they come without the bottom piece attached. You need 4 bolts to attach it. 4 bolts were delivered, I was shorted 12 bolts for the remaining 5 stools. I now have 5 unfinished barstools. I have reached out to Customer Service to no avail. Very disappointed in Frontgate.
Date published: 2023-06-08
Rated 2 out of 5 by from Disappointed Our order (W183435301016) was a disappointment. We have ordered products from Frontgate for years but this is a first. The first shipment came in a damaged box and the contents had no adequate packing material to protect our purchase. Needless to say, the legs of one of the stools was bent and the hardware missing so we could not complete assembling the two stools. One of the plastic "feet" of one stool was broken and the other stool was missing all 4 "feet". After a couple of calls to customer service a replacement set of stools was shipped and arrived as promised. OMG, the replacements came in a cardboard box similar to the originals, with hastily applied packaging tape that was wholly inadequate for the job. The box appeared to be used, as if it had contained an entirely different product, metal staples were torn (suggesting a returned item), had no labels or markings, nor any mention of where the product was manufactured. It was cobbled together with cellophane tape, similar to the first shipment. Fortunately, these replacements faired better with only one of the plastic "feet" found broken. I replaced it with one salvaged from the first set of stools. I am return shipping the first set of stools to Frontgate hoping that I can find enough packing material to prevent any further damage to the stools during shipment. BTW, the replacement stools are attractive but I am suspect of their durability as the frames are constructed from rather thin walled aluminum tubing, making them rather light weight. For the reasons I have mentioned above, I would look at other options before purchasing these stools.
Date published: 2023-05-04
Rated 1 out of 5 by from Not a Wise Move 1st bad experience w/ Frontgate products. Stools arrived with only one set of hardware, needed to attach bars at bottom, & one stool was missing one of the caps on the bottom of one leg. I contacted Customer Service - very helpful but said it will take 7-10 days to get the hardware. And the instructions? None - just a not particularly helpful diagram. Beyond that, they're very light/not particularly sturdy & given the lightweight construction & attachment procedure for the foot bars, I will warn people not to put any weight on them. Very disappointed - would never recommend these due to inferior quality & all the missing parts just added to the negative purchase experience.
Date published: 2024-04-11
Rated 1 out of 5 by from Disappointment Like other customers, my stools arrived in a battered box. One stool was missing one of the adjustable feet. Two others had torn or damaged weaving. As to the missing foot, Frontgate said replacement parts are not available. Customer Service made replacing them so difficult that I finally gave up. We have four slightly damaged bar stools at our outdoor kitchen.
Date published: 2023-06-21
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Product:173385_BAR-Café Bar Stools. Set of Two